Senior ServiceNow Consultant - AI-Driven Transformation

Genpact; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global technology solutions provider is looking for a Senior Principal Consultant with expertise in ServiceNow to manage the project lifecycle and ensure business value realization. The candidate should have a degree in a relevant field and prior experience with ServiceNow. Responsibilities include documenting requirements, managing stakeholder expectations, and conducting functional testing. This role offers the chance to drive significant impact in a fast-paced, innovative environment that values integrity and growth.

Benefits

Hands-on experience

World-class training

Mentorship

AI certifications

Qualifications

• Minimum qualifications include a relevant degree like B.E/MCA.
• Prior working experience with ServiceNow is essential.
• Good knowledge of available IT systems and tools is required.

Responsibilities

• Document business and system requirements, creating specifications.
• Negotiate needs and expectations of stakeholders.
• Coordinate with clients and internal project teams on requirements.
• Manage customer relationships and communicate project results.
• Create and maintain issue logs, project summaries, and meeting schedules.
• Support customers during User Acceptance Testing (UAT).
• Perform functional testing to ensure requirements are met.

Skills

Analytic skills

Problem solving

Interpersonal skills

Communication skills

Education

B.E / MCA / Relevant degree

Tools

ServiceNow

IT systems/tools

Job description

A global technology solutions provider is looking for a Senior Principal Consultant with expertise in ServiceNow to manage the project lifecycle and ensure business value realization. The candidate should have a degree in a relevant field and prior experience with ServiceNow. Responsibilities include documenting requirements, managing stakeholder expectations, and conducting functional testing. This role offers the chance to drive significant impact in a fast-paced, innovative environment that values integrity and growth.