Senior Service Introduction Technician – Protect Live IT

Virgin Money; Glasgow; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading UK financial organization is seeking a Senior Service Introduction Technician to manage service changes and ensure quality in operations. This hybrid role emphasizes collaboration with project teams and a focus on enhancing the user experience. Ideal candidates should have expertise in IT service delivery, strong decision-making abilities under pressure, and effective relationship management skills. The role comes with a competitive salary ranging from £40,000 to £50,000 plus benefits.

Benefits

25 days holiday, increasing to 30

Private medical insurance

Competitive pension

Performance-related bonus

Training and development programs

Flexible benefits scheme

Life assurance

Paid volunteering days

Qualifications

• Ability to make good decisions under pressure.
• Previous or current experience in a Service Management role.
• Broad knowledge of IT infrastructure, systems, and services.

Responsibilities

• Manage the introduction of change across services.
• Influence delivery decisions early in the project.
• Assure quality standards for all changes into live service.

Skills

Expertise in IT Service Release and delivery

Service assurance mindset

Project management understanding

Excellent organizational skills

Strong relationship-building skills

Attention to detail

Tools

Service Now

Job description

A leading UK financial organization is seeking a Senior Service Introduction Technician to manage service changes and ensure quality in operations. This hybrid role emphasizes collaboration with project teams and a focus on enhancing the user experience. Ideal candidates should have expertise in IT service delivery, strong decision-making abilities under pressure, and effective relationship management skills. The role comes with a competitive salary ranging from £40,000 to £50,000 plus benefits.