Senior Service Enablement Manager

Smart Data Communications Company; Manchester; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading smart energy network provider is seeking a Senior Service Enablement Manager in Manchester. In this critical leadership role, you will drive service transitions and operational readiness, ensuring smooth execution and continuous improvement. The ideal candidate will have a deep understanding of ITIL frameworks and proven experience in handling large-scale service introductions. This position offers competitive salaries, performance bonuses, and a supportive hybrid work environment.

Benefits

Competitive salary

Performance bonuses

Pension

Private healthcare

Flexible work policy

Qualifications

• Experience leading service transitions and operational readiness in complex environments.
• Ability to influence stakeholders and foster collaboration across teams.
• Experience in risk-based decision-making and RAID management.

Responsibilities

• Lead service transition and operational readiness activities across multiple teams.
• Own and improve service enablement frameworks.
• Act as primary escalation point during hypercare.

Skills

Deep understanding of ITIL frameworks

Proven experience in complex service introductions

Strong leadership and stakeholder management skills

Experience in incident/problem management

Familiarity with project/service management tools

Tools

PRINCE2

Agile

Job description

Join DCC as a Senior Service Enablement Manager, where you’ll lead the introduction of new or changed services into live operational use. This is a critical leadership role ensuring business readiness, smooth hypercare execution, and continuous improvement in service adoption. You’ll work across complex, multi-stakeholder environments to deliver high-quality, customer-focused services aligned with strategic objectives.

You’ll safeguard live operations during service transitions, drive operational readiness, and ensure robust governance and performance standards—helping DCC deliver services that support the UK’s Net Zero mission.

How you will contribute to transforming energy and shaping the future.

• Lead service transition, hypercare, and operational readiness activities across multiple teams.
• Own and improve service enablement frameworks, including acceptance criteria and transition milestones.
• Oversee RAID (Risks, Assumptions, Issues, Dependencies) management for incoming changes.
• Act as primary escalation point during hypercare, ensuring rapid issue resolution and customer assurance.
• Influence stakeholders and foster collaboration across Service Operations, Test, Design, and Customer Engagement.

Your skills that will enable us to fulfil our purpose:

• Deep understanding of ITIL frameworks and service transition processes.
• Proven experience delivering large-scale service introductions in complex environments.
• Strong leadership and stakeholder management skills with the ability to simplify technical concepts.
• Experience in incident/problem management and risk-based decision-making.
• Familiarity with project/service management tools and methodologies (e.g., PRINCE2, Agile).

About the DCC

We’re powering Britain’s smarter, greener future. Today. Tomorrow. Together.

Today, we’re deeply invested in building a resilient, sustainable smart energy network that drives transformation. Our success is driven by curiosity, ambition, and tenacity.

Tomorrow, we see vast opportunities for growth and development, contributing to decarbonisation and the Net Zero mission. We’ll continually develop Smart DCC, to fulfil our obligations to consumers, and achieve even more with our customers, partners, and each other.

Together, we embrace change, unite in our shared passions and support each other. Working as one team and across our industry, we rise to the challenge to shape Smart DCC, and the future.

A career at Smart DCC means being part of something bigger – a dynamic organisation that’s not just helping transform energy but also shaping the future. We offer a unique, fulfilling environment where you can thrive today, build tomorrow, and achieve together.

Company benefits:

At DCC we reward fairly and recognise fully because our continued success depends on our people.

We offer competitive salaries with regular benchmarking, together with bonuses tied to personal and company performance and our core benefits include pension, holidays and private healthcare.

We want you to feel respected and able, so we also offer a competitive 8 days per month hybrid work policy together with other flexible benefits that you can tailor to you needs.

This is meaningful work, with meaningful reward

Your application to help shape what’s next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions you’d like to ask before applying, please contact [e-mail]

Join the DCC, a dynamic organisation where every day brings a chance to make a difference.