Senior Service Delivery Manager – ITSM & Agile Delivery

DXC; Cheltenham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prominent IT solutions company in Cheltenham seeks a Service Delivery Manager to enhance customer experience through efficient business processes. The role requires excellent organisational skills and the ability to adapt to changing situations. Successful candidates will have a Bachelor's degree, experience in service delivery or customer service, and be a British national residing in the UK for at least 10 years. This position offers competitive compensation and a comprehensive benefits package.

Benefits

Competitive compensation

Pension scheme

Private health/medical insurance

Gym membership

Discounts on technology and travel

Qualifications

• Candidates must be eligible for or currently hold SC or DV.
• Must be sole UK national/British citizen.
• Resided in the UK for 10 years and over.

Responsibilities

• Manage business processes to enhance customer experience.
• Finding innovative ways to develop strategies.
• Reviewing incident, problem, and change management.

Skills

Excellent organisation and time management skills

Good communication skills

Eagerness to improve

Ability to use initiative

Agility to adapt to change

Education

Bachelor's degree or equivalent

Tools

ITIL certification

Agile methodologies

Job description

A prominent IT solutions company in Cheltenham seeks a Service Delivery Manager to enhance customer experience through efficient business processes. The role requires excellent organisational skills and the ability to adapt to changing situations. Successful candidates will have a Bachelor's degree, experience in service delivery or customer service, and be a British national residing in the UK for at least 10 years. This position offers competitive compensation and a comprehensive benefits package.