Senior Service Advisor: EV Upsell & Warranty Lead

Snows Group; Romsey; On-site; GBP 27,000 - 36,000; Full time

Job summary

A leading automotive retailer is seeking a Senior Service Advisor for their Romsey Peugeot Dealership. This role involves managing customer service, ensuring smooth operations in the service facility, and supporting vehicle repairs. Ideal candidates will have strong interpersonal skills and a customer service background, with automotive experience preferred. Attractive benefits include competitive salary, bonus scheme, and 30 days holiday.

Benefits

Highly competitive salary and bonus scheme

30 days holiday plus additional leave for long service

Life Assurance

Employee Assistance Programme

Discounted MOTs, Service & Parts

Qualifications

• Highly developed interpersonal skills and customer facing experience.
• Ability to plan, organize, and meet agreed deadlines.
• Strong attention to detail with quality of work.
• PC/Web literate.

Responsibilities

• Be the focal point for customers requiring servicing and repairs.
• Manage flow of information between workshop and customer.
• Prepare accurate estimates and notify customers of work status.
• Ensure smooth operation of the service facility.

Skills

Interpersonal skills

Planning and organizing

Attention to detail

Customer service experience

PC/Web literacy

Education

Full clean driving licence

Job description

A leading automotive retailer is seeking a Senior Service Advisor for their Romsey Peugeot Dealership. This role involves managing customer service, ensuring smooth operations in the service facility, and supporting vehicle repairs. Ideal candidates will have strong interpersonal skills and a customer service background, with automotive experience preferred. Attractive benefits include competitive salary, bonus scheme, and 30 days holiday.