Senior Regulatory Analyst

Voice AI Space; City of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading cloud communications provider in London is seeking a Senior Regulatory Analyst to manage compliance obligations related to voice and messaging. The successful candidate will leverage their telecom expertise, monitor industry trends, and ensure operational compliance. Responsibilities include managing regulatory engagements and submitting compliance reports. Candidates with 5+ years in telecom operations and a deep understanding of regulatory protocols are encouraged to apply.

Qualifications

• 5+ years experience in telecom operations, number management or carrier relations.
• Deep understanding of regulatory compliance protocols.
• Experience with global messaging and voice markets.

Responsibilities

• Monitor regulatory tasks and escalate accordingly.
• Assess regulatory changes and recommend improvements.
• Prepare and submit compliance reports.

Skills

Telecom operations experience

Knowledge of KYC/KYB

Regulatory registration skills

Documentation management

Familiarity with JIRA and collaboration tools

Job description

Join Vonage and help us innovate cloud communications for businesses worldwide!

Role Overview

The Senior Regulatory Analyst will be working closely with the other members of the team, owning the hands‑on execution of compliance obligations related to voice, messaging and number registration. You'll manage regulatory and MNO engagements, monitor industry trends and ensure operational compliance is maintained across carrier operations and the wider company.

Key Responsibilities

• Monitor ticket queues (e.g., JIRA) for incoming regulatory tasks and triage/escalate accordingly
• Leverage your telecom expertise to assess upcoming regulatory changes, identify potential risks or inefficiencies in existing operational workflows and recommend appropriate remediations or process improvements.
• Prepare and submit ongoing reports (e.g. traffic compliance, fraud monitoring, license updates)
• Maintain and audit compliance documentation repositories (e.g. license and registration archives)
• Track recurring regulatory activities and elevate trends or market risks to Product and Leadership
• Coordinate registration of new numbers or sender IDs in carrier‑specific portals within time‑sensitive SLAs
• Stay on top of STIR/SHAKEN, CLI authentication, SID protection rules and fraud regulation updates
• Direct engagement with MNOs and regulators for compliance submissions and inquiries (e.g. KYC/KYB uploads, SID validations)
• Drive registration with regulatory authorities and certification bodies across multiple markets
• Maintain and administer regulatory accounts/portals (e.g. Irish ComReg, APNF, ACMA)

Skills & Experience

• 5+ years experience in telecom operations, number management or carrier relations
• Deep understanding of KYC/KYB, regulatory registration and telecom compliance protocols
• Experience with RCS, short codes, TFNs and global messaging/voice markets
• Familiarity with industry regulations (e.g., OFCOM, ACMA, JUSA, etc.)
• Strong documentation and portal management skills
• Experience in ticketing systems (JIRA) and collaboration tools (Confluence, Slack, etc.)

#LI-WW1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable‑based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.