Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided)

Careersatagoda; City of London; Hybrid; GBP 59,000 - 90,000; Full time

Job summary

A global travel technology company is seeking a Senior Quantitative User Experience Researcher to lead research efforts aligned with product goals. This role involves comprehensive research methodologies, strong collaboration, and strategic communication. Candidates should have over 10 years of experience and advanced degrees in relevant fields. The position is based in Bangkok with relocation assistance.

Qualifications

• 10+ years of relevant experience in consumer-facing business domains.
• Ability to describe user problems using quantitative and qualitative data.
• Experience evaluating and working with external research vendors.

Responsibilities

• Conducts end-to-end research for high impact.
• Initiates research aligned with Product Vertical goals.
• Leads collaboration projects with other stakeholders.

Skills

Quantitative research expertise

Qualitative research methods

Statistical concepts

Collaboration

Critical thinking

Communication skills

Education

Masters Degree or PhD in related field

Tools

Software tools for surveys

Job description

Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided)

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our employees represent diverse nationalities and markets, fostering a work environment that emphasizes diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose Bridging the World Through Travel. We believe travel allows people to enjoy, learn and experience more of the world. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

Senior UX Researchers have the breadth and depth of research method skills applicable to a wide range of questions, and over time develop standout areas of research excellence. A long track record and documented success in both research itself and achieving organizational impact is characteristic of Senior UX Researchers. The ability to integrate research into the work of colleagues in other roles makes the Senior UX Researcher effective and helps them achieve out-sized impact from research efforts.

Qualifications

• Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or related field.
• 10+ years of relevant experience in consumer-facing business domains.
• Expert in Quantitative research (log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, statistical concepts).
• Experience with Qualitative and user-centered design methods (interviews, diary studies, direct observation, think-aloud usability testing).
• Comfortable with planning, scoping, conducting, analyzing and communicating research.
• Experience in evaluating, negotiating, and working with external research vendors.
• Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data.
• Strong critical thinking and storytelling/communication skills, able to speak fluently to business people, product teams, designers, engineers, and other stakeholders (in English).
• Enjoys collaborative work in a dynamic, data-driven, and creative environment.

Responsibilities

• Conducts research end-to-end for high impact, guiding stakeholders toward effective collaboration with research.
• Initiates research aligned with Product Vertical goals, with a well-informed understanding of the business.
• Formulates programmes of study and knowledge sharing relevant to strategic objectives.
• Leads projects that involve collaboration with other stakeholders.
• Assesses pros and cons of various methodologies and mentors others in their use.

Research Skills

• Evaluate research opportunities, including ambiguous requests, and shape solid research projects.
• Excellent project execution with exploration of mixed methods and innovative approaches.
• Deep understanding of quantitative and qualitative methods and how to apply them to projects.
• Domain expertise in at least one area (e.g., pricing), a user type, or a method, and the ability to be the go-to person on the team.
• Triangulation of findings to ensure reliability and depth of insight.
• Maximize value and efficiency of research using secondary research and expert inspection methods.
• Solid knowledge of software tools for surveys, diary studies, analysis, etc., and GDPR/data ethics awareness.

Communication & Collaboration

• Drive cross-discipline collaboration via research insights.
• Collaborate efficiently with other researchers and disciplines with shared ownership.
• Exhibit excellent communication skills tailored to different audiences and receptive to feedback.
• Contribute to standards of research excellence across the organization.

Note This role is Bangkok-based with relocation assistance. This description contains information about the role, the team, and Agoda values and should be read as part of the job posting.