Senior Professional Services DevOps Manager

CloudFlare; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading internet security company is looking for a Senior Professional Services DevOps Manager to lead automation efforts across its product sets. The ideal candidate will have a strong background in professional services delivery and SaaS, with significant experience in program management and building automation tools. This role focuses on enhancing customer satisfaction by improving efficiency and effectiveness in service delivery. Join a dynamic team fostering innovation and collaboration in a hybrid work environment.

Qualifications

• Strong background in professional services delivery with SaaS experience.
• Demonstrable skills in project management and automation tooling.
• Ability to foster relationships with key stakeholders.

Responsibilities

• Create roadmap for automation/tools for Cloudflare product sets.
• Establish relationships with key stakeholders across PS and product teams.
• Drive customer satisfaction through efficient services using automation.
• Collaborate to implement processes that improve service delivery efficiency.
• Execute strategy to drive adoption of tooling in engagements.
• Plan capacity for resources to support tooling and automation.

Skills

Professional services delivery

SaaS industry experience

Program/project management

Automation tooling

Job description

Senior Professional Services Devops Manager

Hybrid

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location: London/Europe

Position Overview

We are seeking a highly motivated and experienced DevOps manager for our Professional Services team. This role is responsible for leading the management and execution of the efforts to establish a globally centralised capability for development to automation tooling for migration and deployment projects. As Cloudflare is experiencing exceptional growth there is a need to change the paradigm on how we migrate customers to the Cloudflare platform and deploy Cloudflare solutions. Focusing on driving Professional services efficiency, repeatability and enabling Cloudflare partners to lower the barriers to highly successful migrations and deployment are key success criteria for this role. The ultimate goal here is to reduce manual workload and error, increase repeatability and bring innovation through thoughtful and measured provision of automated tooling for experienced Professional Consultants both within Cloudflare as well within our partner communityp>

The ideal candidate should have a strong background in professional services delivery, SaaS industry experience, program/project management and demonstrable experience in building high quality automation / tooling used within a professional services organisation. We believe that putting our people first, and fostering a creative, exciting, and stimulating environment is a prerequisite to achieving and surpassing our commercial goals.

Responsibilities

• Creating a roadmap for the creation of automation / tooling for each of the Cloudflare product sets (Application Security solutions, Network Solutions and Zero Trust Solutions)
• Establish and maintain relationships with key stakeholders such as PS practice leaders, PS management, Product Management, Engineering and Channel leaders.
• Drive customer satisfaction by ensuring that professional services engagements become highly repetitive and efficient through use of tooling/automation.
• Collaborate with practice leaders to implement processes and methodologies that improve the efficiency and effectiveness of professional services delivery by using tooling/automation.
• Create and execute a strategy to drive adoption of tooling/automation during professional services engagements.
• Capacity planning for the resources/staff required to create tooling and automation - build the business case to create a team commensurate with Cloudflare PS growth.