Senior Platforms Analyst - Technology

Pacific Life Re Limited; City of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading reinsurance company in London seeks a Senior Platforms Analyst to join the Global Technology Solutions team. This role involves supporting and managing the HubSpot CRM platform, leading change controls, and working collaboratively across various business units. Ideal candidates will have strong CRM experience, excellent communication skills, and a customer-focused approach. Competitive benefits include comprehensive healthcare and generous leave policies.

Benefits

25 days of annual leave

Comprehensive private insurance

Subsidized gym membership

Cycle to Work scheme

Time off for volunteering

Qualifications

• Strong experience in CRM system configuration and governance.
• Excellent communication skills.
• Adaptable in a fast-paced environment.

Responsibilities

• Support HubSpot CRM-Lite MVP delivery and configuration.
• Own and manage HubSpot product roadmap and change control.
• Monitor system performance and document workflows.

Skills

Experience in CRM systems, ideally HubSpot

Business analysis background

Excellent stakeholder management

Familiarity with SaaS platforms

Experience in cross-functional teams

Job description

Senior Platforms Analyst - Technology page is loaded## Senior Platforms Analyst - Technologylocations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R15886**Job Title**Senior Platforms Analyst - Technology****Job Description******Role**We are looking for a Senior Platform Analyst to join our Global Technology Solutions (GTS) team based in London (currently in-office 2 days per week, to be revised in future). Operating globally, GTS is a collaborative team and we ar seeking a team player to help manage, enhance, monitor, and support our new CRM platform—alongside other key GTS technologies.**Duties**As a **Senior Platform Analyst** joining the **Client and Enablement** team you will have the following accountabilities:## Short Term (Now – Q2 2026)* Supporting the HubSpot CRM-Lite MVP delivery alongside PL Re’s implementation partner, including configuration, testing, and go-live.* Acting as a super-user and internal HubSpot expert, providing hands-on support and simple configuration and customization.* Assisting with delivery support and requirements gathering for Release 2 and beyond**.**## ## Medium-to-Long Term* Owning and managing the HubSpot product roadmap across PL Re and UnderwriteMe, ensuring alignment and readiness for future convergence (assumed to be H2 2027).* Owning the process for product backlog, including managing user queries and ideas.* Leading the change control processes between PL Re and UnderwriteMe, and acting as the interface between business units across all geographies.* Maintaining governance over system configuration, data standards, data quality, data security, and release coordination.* Exploring and supporting adoption of HubSpot’s multi-account management feature post-MVP.* Ensuring alignment with the Business Information Model (BIM) and data dictionary for future integrations.* Keeping up to date with HubSpot’s new features and releases so we understand potential opportunities and challenges to our system.## ## Outputs & Deliverables* Documented change control process and workflow.* Evolving and maintained product roadmap.* Usage monitoring, license administration and management, data quality metrics tracking, and identifying and implementing improvements.* Annual product budget and resource planning.* Configuration and usage documentation for internal teams.## Skills & Experience* Strong experience in CRM systems, ideally HubSpot (configuration, usage, and governance).* Background in business analysis, product ownership, or product management.* Excellent stakeholder management and communication skills.* Familiarity with SaaS platforms and release management.* Experience working in cross-functional teams and multi-entity environments.## Personal Characteristics* A collaborative team player who communicates clearly and effectively.* Data-driven and customer-focused in all decision-making.* Adaptable and resilient in a fast-paced, evolving environment.* Able to translate technical concepts for non-technical audiences.* Detail-oriented, analytical, and capable of juggling multiple priorities.**Working For Pacific Life Re**Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.**Benefits (Only for Permanent and Fixed Term Employees)****Leave*** 25 days of annual leave with option to buy/sell more days* Adoption and fertility leave* Generous enhanced parental leaveHealthcare* Comprehensive private insurance coverage for employee and dependents* Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary* Optical benefitsSavings & Retirement* 15% combined employee/employer contributionsWellness* Subsidized gym membership* Access to Employee Assistance Program* Cycle to Work and Electric Car Salary Sacrifice Scheme* Time off for volunteering* Charitable matching of employee donationsAs part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.**Pacific Life Re Values**At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and Bermuda. With over 1000 employees across the globe, we take pride in our inclusive culture, underpinned by our values and behaviours, providing an environment where everyone can grow and develop.