Senior Officer, Operations Support

Transamerica Life (Bermuda) Ltd.; Hamilton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance company in Scotland is seeking a dedicated Operations Support professional. The role involves managing customer service transactions, ensuring compliance with company policies, and driving process improvements. Candidates should possess a bachelor's degree and have 2–3 years of relevant experience in insurance operations. Proficiency in Microsoft Office and strong organizational skills are essential. This position offers a collaborative work environment with opportunities to work on special projects.

Qualifications

• Minimum 2–3 years of relevant experience in insurance operations, finance, or administrative support.
• Knowledge of life insurance products, especially Universal Life and Term Life products.
• Ability to work independently and responsibly.

Responsibilities

• Provide quality, prompt service to customers and business partners.
• Ensure application forms and documents are captured accurately.
• Perform KYC/AML and Due Diligence Review on new business submissions.

Skills

Strong organizational skills

Proficiency in Microsoft Office

Good problem solving & analytical skills

Time management

Education

Bachelor’s degree in Business Administration, Finance, Insurance, or a related field

Job description

This role report to the Assistant Manager, Operations Support in Bermuda and functional report to Associate Director, New Business & Claims in Hong Kong.

The role provides end-to-end processing of new business and customer service transactions which includes new application creation, policy servicing transactions, correspondence letter preparation, receipts and policy contract issuance and meeting Company’s policies and procedures and turnaround times.

Responsibilities

• Provide quality, prompt service to customers and business partners within set service standards
• Ensure application forms and other related documents submitted are in accordance with the Company’s requirements and captured in systems accurately.
• Work closely with different departments to support the effective processing of new business submissions and customer transactions.
• Perform KYC/AML and Due Diligence Review on new business submissions and transactions in adherence with Compliance requirements.
• Assist and provide well documented case management notes in accordance with Compliance’s policies and regulations.
• Review policy ownership based on structure for new business cases
• Prepare and co‑ordinate the issuance of new business processing letters such as offer letters, First Day Cash Value letter, policy contract, closing letters and other correspondences.
• Perform system UAT as required and communicate changes to the team.
• Identify and co‑ordinate the implementation of process improvements.
• Handle special projects and other related assignments as delegated.

Requirements

• Bachelor’s degree in Business Administration, Finance, Insurance, or a related field.
• Minimum 2–3 years of relevant experience in insurance operations, finance, or administrative support.
• Strong organizational skills with a high level of accuracy and attention to detail.
• Proficiency in Microsoft Office applications; experience with insurance or accounting systems is an advantage.
• Knowledge of life insurance products, especially Universal Life and Term Life products
• Solid understanding of life insurance operational processes, including new business, underwriting, policy issuance, billing, and collections
• Ability to work independently and responsibly
• Strong attention to detail and desire to produce high quality work
• Good problem solving & analytical skills, especially in being able to find practical solutions to implement technical concepts
• Good time management and thrives working flexibly under sometimes challenging timescales
• Ability to work in a fast-paced environment and appropriately prioritize and handle multiple tasks

Interested candidates are invited to submit the application online with detailed resume stating educational background, working experience, current and expected salaries, and contact number.

Personal data collected will be used for recruitment purposes.

Personal data of unsuccessful applicants may be retained up to two years only.

Aegon Asia provides equal employment opportunities for employees and applicants throughout the employment lifecycle, including recruitment and selection, promotions, transfers, training and development, compensation and benefits, performance management, disciplinary procedures, Company-sponsored social and recreational programs and termination. No one will be discriminated against because of race, color, religion, sex, age, national origin, sexual orientation, gender identity, pregnancy, family circumstances, physical or mental disability, marital status, participation in the uniformed armed services or any other status protected by law.