Senior Motorrad Service Advisor – Customer Experience Lead

Cooks Motor Group; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive group in Reading is seeking a Motorrad Senior Service Advisor. This role is central to customer communication during vehicle maintenance, promoting additional services, and ensuring transparency. Ideal candidates will have excellent communication skills and a valid UK driving licence, focusing on providing exceptional customer experiences. The company offers competitive benefits, including 33 days annual leave and discounts on vehicles and services.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Flexible working options

Wellbeing support

Training and development opportunities

Qualifications

• Engage effectively with customers and colleagues.
• Demonstrated experience in delivering exceptional customer service.
• Skilled at identifying customer needs.

Responsibilities

• Welcome and engage customers in a friendly manner.
• Keep customers updated on vehicle repairs.
• Develop comprehensive product knowledge.
• Promote additional services based on Technician recommendations.
• Schedule vehicles for appointments.
• Conduct pre-appointment customer calls.
• Maintain customer records within our systems.

Skills

Excellent communication skills

Experience in delivering exceptional customer service

Identifying customer needs and opportunities for upselling

Time management skills

Experience in a target driven role

Valid UK driving licence

Job description

A leading automotive group in Reading is seeking a Motorrad Senior Service Advisor. This role is central to customer communication during vehicle maintenance, promoting additional services, and ensuring transparency. Ideal candidates will have excellent communication skills and a valid UK driving licence, focusing on providing exceptional customer experiences. The company offers competitive benefits, including 33 days annual leave and discounts on vehicles and services.