Senior Motor Claims Leader – Personal Lines

Aviva Direct Ireland Limited; Norwich; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading insurance company is seeking a strategic Head of Personal Lines Motor Claims to oversee motor customer journeys, ensuring outstanding claims experiences. The ideal candidate will have senior leadership experience in motor claims, exceptional stakeholder management, and be capable of leading diverse teams. This role offers a competitive salary, generous pension, and numerous benefits including a bonus opportunity and flexible working arrangements.

Benefits

Competitive salary

Bonus opportunity

Generous pension scheme

29 days holiday

Discount on Aviva products

Free Aviva shares

Supportive policies

Flexible benefits

Paid volunteering days

Wellbeing support

Qualifications

• Proven experience in senior claims leadership.
• Deep knowledge of motor claims processes and strategy.
• Excellent stakeholder management and influencing skills.

Responsibilities

• Oversee end-to-end motor customer journeys.
• Ensure outstanding claims experiences for customers.
• Lead operational delivery and drive transformation.

Skills

Senior claims leadership experience

Knowledge of motor claims processes

Stakeholder management skills

Operational improvement track record

Capability to lead diverse teams

Job description

A leading insurance company is seeking a strategic Head of Personal Lines Motor Claims to oversee motor customer journeys, ensuring outstanding claims experiences. The ideal candidate will have senior leadership experience in motor claims, exceptional stakeholder management, and be capable of leading diverse teams. This role offers a competitive salary, generous pension, and numerous benefits including a bonus opportunity and flexible working arrangements.