Senior Manager, Customer Experience & IT Service Management

Huntingdonshire District Council; Godmanchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A UK local council is looking for an ICT Snr Manager Customer Experience to enhance IT service management. The role involves establishing customer-centric service management best practices and leading the integration of customer support and application services. The ideal candidate will leverage extensive IT service management knowledge to promote a culture that prioritizes customer needs and provide strategic direction. This is a full-time hybrid role based in Godmanchester, requiring candidates to be within commutable distance.

Benefits

Flexitime

Employee-led environment

Diversity and inclusion initiatives

Qualifications

• Established senior IT professional with extensive experience delivering customer support.
• Knowledgeable in IT Service Management and how to meet customer expectations.
• Ability to promote a customer-first culture within the organization.

Responsibilities

• Establish best practices for Service Management across the 3C ICT Service.
• Lead the configuration and adoption of IT Service Management tooling.
• Integrate application support services into customer support.

Skills

Customer Support Services

IT Service Management

Operational IT Methodologies

Configuration Management

Tools

Microsoft E5 Licensing

IT Service Management Tooling

Job description

A UK local council is looking for an ICT Snr Manager Customer Experience to enhance IT service management. The role involves establishing customer-centric service management best practices and leading the integration of customer support and application services. The ideal candidate will leverage extensive IT service management knowledge to promote a culture that prioritizes customer needs and provide strategic direction. This is a full-time hybrid role based in Godmanchester, requiring candidates to be within commutable distance.