Senior Major Incident Leader – 24/7 Response

BT Ireland; Sheffield; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading telecommunications provider is seeking a Senior Manager for Major Incident Management based in Sheffield. This pivotal role ensures service continuity for UK customers, managing high-severity incidents with clarity and decisive action. Candidates should have extensive experience in incident management and managing senior stakeholders, coupled with a problem-solving mindset. The position offers a competitive salary and substantial benefits, underlining the company's commitment to diversity and employee development.

Benefits

Competitive salary

15% on target bonus

25 days annual leave, plus bank holidays

Pension scheme

Car allowance

Private healthcare for you and your family

Flexible working model

Qualifications

• Demonstrated experience leading highly skilled teams during critical incidents.
• Excellent stakeholder and customer relationship skills.
• Sound commercial and risk management capability.
• Well-developed technical and service management knowledge.
• A continuous improvement mindset with problem-solving capabilities.

Responsibilities

• Lead Major Incident response as top escalation point.
• Manage senior stakeholders through effective communication.
• Drive operational and supplier transformation initiatives.
• Collaborate across BT lines of business for decision-making.
• Embed root cause analysis and continuous improvement practices.

Skills

Communication

Problem Solving

IT Operations

Incident Management

Performance Management

Job description

A leading telecommunications provider is seeking a Senior Manager for Major Incident Management based in Sheffield. This pivotal role ensures service continuity for UK customers, managing high-severity incidents with clarity and decisive action. Candidates should have extensive experience in incident management and managing senior stakeholders, coupled with a problem-solving mindset. The position offers a competitive salary and substantial benefits, underlining the company's commitment to diversity and employee development.