Senior IT Support & Service Delivery Lead

EDF Trading Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading trading firm in Greater London is seeking a Technical Lead to oversee project delivery in fast-paced IT environments. The ideal candidate possesses extensive experience leading technical projects while ensuring customer satisfaction. Responsibilities include managing support teams, driving process improvements, and mentoring junior staff. This dynamic role requires strong communication and problem-solving skills while focused on enhancing the user experience through advanced IT practices and the application of ITIL frameworks.

Benefits

Access to technical and personal development courses

Dynamic and challenging working environment

Qualifications

• Considerable experience in a senior IT support role within a demanding environment.
• Proven success in leading technical projects under tight deadlines.
• Strong troubleshooting skills for advanced technical issues.

Responsibilities

• Lead technical delivery of IT projects, ensuring high-quality outcomes.
• Oversee in-person support, acting as a backup for L2 tasks and ensuring efficient completion.
• Drive improvements to Service Desk tools and processes based on user feedback.

Skills

Technical project leadership

Customer satisfaction focus

Problem-solving ability

Interpersonal skills

Organizational skills

Communication skills

Education

Relevant IT certifications (e.g., ITIL Foundation, Endpoint Administrator)

Tools

Microsoft Intune

SCCM

Active Directory

Windows 10/11

ServiceNow

Job description

A leading trading firm in Greater London is seeking a Technical Lead to oversee project delivery in fast-paced IT environments. The ideal candidate possesses extensive experience leading technical projects while ensuring customer satisfaction. Responsibilities include managing support teams, driving process improvements, and mentoring junior staff. This dynamic role requires strong communication and problem-solving skills while focused on enhancing the user experience through advanced IT practices and the application of ITIL frameworks.