Senior IT Service Manager – Hybrid, Impactful Gov Tech

Graphicsunlimited; Sheffield; Hybrid; GBP 49,000 - 58,000; Full time

Job summary

A leading government digital services provider is seeking a Senior IT Service Manager in Sheffield. The role focuses on leading the Assistive Technology & Projects service, driving innovation and service excellence. Candidates should have experience in designing user-centric services and strong leadership skills. The position offers a salary up to £57,946, hybrid working options, and a comprehensive benefits package including a generous pension contribution and extensive leave policies.

Benefits

Flexible working hours

Time off for volunteering

Discounts and savings on shopping

Interest-free loans for transport

Sports and social activities

Professional development opportunities

Qualifications

• Significant experience designing end-to-end services that solve complex problems.
• Expertise in creating evidence-based services that meet user and organizational needs.
• Ability to communicate and influence advocating for user-centricity.
• Proven leadership in fostering a collaborative environment.

Responsibilities

• Lead the core Assistive Technology & Projects service in DWP.
• Ensure smooth delivery and continuous improvement of core services.
• Act as escalation point for critical issues.
• Drive service excellence across the portfolio.

Skills

Experience designing end-to-end services

Creating evidence-based services

Communicating and influencing at all levels

Proven leadership in innovation

Job description

A leading government digital services provider is seeking a Senior IT Service Manager in Sheffield. The role focuses on leading the Assistive Technology & Projects service, driving innovation and service excellence. Candidates should have experience in designing user-centric services and strong leadership skills. The position offers a salary up to £57,946, hybrid working options, and a comprehensive benefits package including a generous pension contribution and extensive leave policies.