Senior IT Service Management Analyst (Hybrid Edinburgh)

Transamerica Corporation; City of Edinburgh; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

A leading financial services company is seeking a Senior Service Management Analyst in Edinburgh. In this full-time position, you will support IT Service Management with responsibilities including supplier management, reporting, and risk assessment. The company offers a competitive salary between £30,400 and £38,000, along with benefits like a strong pension scheme, private medical cover, and generous leave. This role is in a collaborative environment that values diversity and employee well-being.

Benefits

Competitive salary

Discretionary bonus

34 days leave

Private medical cover

Life assurance

Qualifications

• Understanding of ITIL processes applied in IT Service management.
• Proven relationship management skills with positive partnerships.
• Experience facilitating groups and leading meetings.

Responsibilities

• Operational supplier management and escalations.
• Regular service reporting and performance monitoring.
• Preparing trends analysis across Incident, Change, and Problem management.

Skills

Understanding of ITIL processes

Proven relationship management

Experience handling internal and external queries

Ability to present and lead group meetings

Education

ITIL Foundation V4 certification

Job description

A leading financial services company is seeking a Senior Service Management Analyst in Edinburgh. In this full-time position, you will support IT Service Management with responsibilities including supplier management, reporting, and risk assessment. The company offers a competitive salary between £30,400 and £38,000, along with benefits like a strong pension scheme, private medical cover, and generous leave. This role is in a collaborative environment that values diversity and employee well-being.