Senior Implementation Lead: Customer Success & Delivery

Appian Logistics; City of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A mid-sized logistics company in London is seeking an experienced Implementation Manager to oversee client project delivery and support pre-sales activities. The ideal candidate will develop strategies for customer satisfaction and provide mentorship to a team of consultants. Strong project management skills and a deep understanding of client business strategies are essential. This role offers opportunities for growth in a collaborative environment.

Benefits

Training and development

Leadership growth opportunities

Community engagement programs

Qualifications

• Experience in management roles with exposure to strategic project delivery.
• Ability to understand and implement methodologies for client solutions.
• Strong communication and relationship-building skills.

Responsibilities

• Support pre-sales activities to close new business.
• Oversee delivery of Appian projects to ensure client satisfaction.
• Interface with various departments to improve product positioning.
• Develop and lead strategies for customer success.
• Provide mentorship to consultants.
• Manage financial reporting for projects.

Skills

Client business strategy understanding

Project delivery oversight

Mentorship and career management

Financial reporting

Customer satisfaction strategies

Job description

A mid-sized logistics company in London is seeking an experienced Implementation Manager to oversee client project delivery and support pre-sales activities. The ideal candidate will develop strategies for customer satisfaction and provide mentorship to a team of consultants. Strong project management skills and a deep understanding of client business strategies are essential. This role offers opportunities for growth in a collaborative environment.