Senior Housing Manager

City College Norwich; Norwich; On-site; GBP 35,000 - 45,000; Full time

Job summary

A community-focused organization in Norwich is seeking a Senior Housing Manager to lead housing services that support young people's needs. You will manage key projects, lead a dedicated team, and ensure compliance in a dynamic environment. This role requires strong leadership, communication skills, and a passion for empowering youth. The position offers competitive benefits and opportunities for professional growth.

Benefits

Health Care Plan

34 days annual leave

Access to pension scheme

Health and wellbeing events

In service training opportunities

Staff discount at local cafes

Qualifications

• Proven experience in housing and tenancy management.
• Strong leadership and line management skills.
• Knowledge of safeguarding and risk assessment.

Responsibilities

• Lead the operational delivery of housing services.
• Manage Pathways and Housing First projects.
• Oversee tenancy management and health compliance.

Skills

Leadership skills

Communication skills

Project management abilities

Resilience

Job description

Overview

Are you passionate about transforming young lives and creating safe, supportive communities? YMCA Norfolk is looking for a Senior Housing Manager to lead our dynamic housing service in Norwich Central. This is your chance to make a real difference by shaping the future for young people who need a helping hand.

Why Join Us?

At YMCA Norfolk, we believe every young person deserves a place to belong, opportunities to contribute, and the chance to thrive. Our Central Housing Service is at the heart of this mission, providing accommodation and life-changing support through innovative projects like Pathways and Housing First.

You’ll be part of a forward-thinking organisation that values inclusion, empowerment, and continuous improvement. We offer a collaborative environment, professional development opportunities, and the chance to work on projects that genuinely change lives.

What You’ll Do

• Lead the operational delivery of housing services, ensuring high-quality, person-centred support for young people.
• Manage the Pathways and Housing First projects, driving outcomes and reporting on performance.
• Oversee tenancy management, health and safety compliance, and restorative approaches to challenges.
• Inspire and develop a team of housing professionals, embedding trauma-informed practice and safeguarding excellence.
• Work closely with stakeholders, volunteers, and the wider community to create opportunities for growth and engagement.

What you’ll need to succeed

• Proven experience in housing and tenancy management.
• Strong leadership and line management skills.
• Knowledge of safeguarding, risk assessment, and the issues facing homeless young people.
• Excellent communication, budgeting, and project management abilities.
• Resilience and the ability to remain calm and effective when dealing with challenging situations.
• A commitment to YMCA values and a passion for making a difference.

For more information on this role, please contact [e-mail].

The Organisation

YMCA Norfolk is a great place to work, offering meaningful opportunities to make a difference in the lives of young people. Working at YMCA Norfolk is an opportunity to be a part of an organisation which is challenging, innovative, rewarding and fun! We place young people at the heart of all we do and are committed to building an organisation that is responsive to the needs of young people and our stakeholders.

Some of the best things about working at YMCA Norfolk

Quoted from our recent Staff Survey -

• 9The people around me! All working towards the same goals to help young people, and strive for better for others'
• 'The clients - supporting them is the reason I enjoy my role and feel fulfilled by the work I do'
• 'You feel like you are making a visible and tangible difference to people on a daily basis.'

Benefits

• Health Care Plan
• 34 days (pro rata) per annum inclusive of Bank and Public Holidays
• An additional day of annual leave (pro rata) awarded after 5 and 10 years of continuous Long Service
• Access to contributory stakeholder pension scheme after 3 months
• Health and wellbeing events and activities
• Family friendly policies
• In service training opportunities and bursaries investing in your development
• Annual staff day and staff awards to celebrate our successes
• Death in service benefit of 2 x annual salary
• Regular line management and support
• Staff discount at Williams Kitchen Café, Explorers Soft Play & Muddy Puddles Nursery

Closing date for applications: 9am on Friday 28th November 2025

Submit an application via our website - https://ymcanorfolk.peoplehr.net/Pages/JobBoard/Opening.aspx?v=16a59a58-6478-4db3-985f-55c28a19d2b2