Senior front of house assistant

Hundith Hill Hotel Limited; Cockermouth; On-site; GBP 24,000 - 30,000; Full time

Job summary

A luxury hotel in Cumbria is seeking a Senior Front of House Assistant for a full-time, on-site position in Cockermouth. The role involves overseeing daily front of house operations, ensuring exceptional customer service, and managing food and beverage service. Ideal candidates should possess strong communication skills, experience in food service, and the ability to work flexibly, including weekends and holidays. Join a dedicated team to provide top-notch hospitality and memorable experiences for guests.

Qualifications

• Strong Communication and Customer Service skills to interact professionally and effectively with guests.
• Experience in Food Service and Food & Beverage to support and enhance the quality of dining operations.
• Proficiency in Hospitality skills to ensure smooth day-to-day operations and excellent guest experiences.
• Ability to work collaboratively in a team and manage multiple responsibilities efficiently.
• Prior experience in a supervisory or senior-level role in the hospitality industry is advantageous.
• Flexibility to work varied hours, including weekends and holidays, as required for the role.

Responsibilities

• Oversee daily front of house operations.
• Ensure exceptional customer service.
• Manage food and beverage service.
• Welcome guests and address their needs.
• Coordinate with team members for seamless service.

Skills

Strong Communication

Customer Service

Food Service Experience

Hospitality Skills

Team Collaboration

Multi-tasking

Job description

Hundith Hill Hotel, located in Cockermouth, is a distinguished luxury hotel renowned for being one of the best wedding and conference venues in Cumbria. Known for its picturesque surroundings and high-quality service, the hotel provides a welcoming atmosphere for guests. With a focus on creating memorable experiences, Hundith Hill Hotel is a go-to destination for special events, celebrations, and hospitality excellence.

Role Description

This is a full-time, on-site role as a Senior Front of House Assistant located in Cockermouth. The Senior Front of House Assistant will be responsible for overseeing daily front of house operations, ensuring exceptional customer service, managing food and beverage service, and maintaining a high standard of hospitality. The role includes welcoming guests, addressing their needs, coordinating with team members, and ensuring a seamless dining and hospitality experience.

Qualifications

• Strong Communication and Customer Service skills to interact professionally and effectively with guests.
• Experience in Food Service and Food & Beverage to support and enhance the quality of dining operations.
• Proficiency in Hospitality skills to ensure smooth day-to-day operations and excellent guest experiences.
• Ability to work collaboratively in a team and manage multiple responsibilities efficiently.
• Prior experience in a supervisory or senior-level role in the hospitality industry is advantageous.
• Flexibility to work varied hours, including weekends and holidays, as required for the role.