Senior Flex Account Manager - Hybrid & Remote Energy

Shell International Limited; Milton Keynes; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading energy provider in Milton Keynes is looking for a Senior Flex Account Manager to oversee customer relationships and contract management in sustainable energy solutions. The role requires strong experience in customer service and account management, focusing on delivering a smooth onboarding and operational experience for strategic customers. Candidates should have good I&C energy market knowledge and proven analytical skills. A hybrid working arrangement is available, balancing remote and office work.

Benefits

Flexible working hours

Competitive salary

On-going training and development

Qualifications

• Significant experience in customer service or account management roles.
• Strong attention to detail and organizational skills.
• Ability to manage competing priorities effectively.

Responsibilities

• Manage relationships with key customers and ensure positive experiences.
• Deliver contract expectations and manage invoicing.
• Communicate effectively with customers across various channels.

Skills

Customer service experience

I&C energy market knowledge

Problem-solving skills

Interpersonal skills

Analytical skills

Tools

Junifer or similar CRM

Job description

A leading energy provider in Milton Keynes is looking for a Senior Flex Account Manager to oversee customer relationships and contract management in sustainable energy solutions. The role requires strong experience in customer service and account management, focusing on delivering a smooth onboarding and operational experience for strategic customers. Candidates should have good I&C energy market knowledge and proven analytical skills. A hybrid working arrangement is available, balancing remote and office work.