Senior Flex Account Lead - Energy & I&C (Hybrid)

Shell Eastern Trading; Milton Keynes; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading energy provider is seeking a Senior Flex Account Manager in Milton Keynes to manage key relationships and ensure positive customer experiences. The role involves delivering contract revenue, maintaining operational excellence in customer interactions, and supporting sustainable energy solutions. The ideal candidate has significant experience in account management, strong analytical and interpersonal skills, and knowledge of the I&C energy market. Flexible working options and a competitive salary are offered in this position.

Benefits

Flexible working hours

Paid parental leave

Annual performance-related salary increase

Qualifications

• Significant experience in customer service or account management role.
• Strong commercial awareness and ability to build relationships.
• Ability to deal with competing priorities.

Responsibilities

• Manage key relationships with strategic customers.
• Ensure positive customer experience with Shell Energy UK.
• Deliver accurate and timely invoices for customers.

Skills

Customer service experience

I&C Energy market knowledge

Analytical skills

Interpersonal skills

Attention to detail

Tools

Junifer CRM

Job description

A leading energy provider is seeking a Senior Flex Account Manager in Milton Keynes to manage key relationships and ensure positive customer experiences. The role involves delivering contract revenue, maintaining operational excellence in customer interactions, and supporting sustainable energy solutions. The ideal candidate has significant experience in account management, strong analytical and interpersonal skills, and knowledge of the I&C energy market. Flexible working options and a competitive salary are offered in this position.