Senior Flex Account Lead - Energy & I&C (Hybrid)

Shell; Milton Keynes; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading energy provider is seeking a Senior Flex Account Manager in Milton Keynes. The role involves managing strategic I&C customer relationships and ensuring contract delivery exceeding £15m annually. Responsibilities include client care, onboarding, invoicing, and working within a B2B environment. Candidates should have substantial experience in customer service, strong organizational skills, and I&C energy market knowledge. This position allows for hybrid working, balancing office presence and remote flexibility.

Benefits

Flexible working hours

Competitive salary

Parental leave

Professional development opportunities

Qualifications

• Significant experience in customer service or account management roles.
• Strong organizational skills and ability to maintain productivity.
• Proven ability to build successful relationships with clients.

Responsibilities

• Manage key relationships with Shell strategic I&C customers.
• Ensure positive onboarding and contract management experience.
• Deliver accurate and timely invoices to drive revenue collection.

Skills

I&C energy market knowledge

Customer service experience

Attention to detail

Analytical skills

Communication skills

Tools

Junifer or similar CRM system

Excel

Job description

A leading energy provider is seeking a Senior Flex Account Manager in Milton Keynes. The role involves managing strategic I&C customer relationships and ensuring contract delivery exceeding £15m annually. Responsibilities include client care, onboarding, invoicing, and working within a B2B environment. Candidates should have substantial experience in customer service, strong organizational skills, and I&C energy market knowledge. This position allows for hybrid working, balancing office presence and remote flexibility.