Senior Director - Engagement

Sprinklr; City of London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading technology company in the UK is seeking a Director of Engagement Management to oversee a team of Engagement Managers across EMEA. The role involves ensuring accurate scoping of services related to software deals and fostering a culture of customer focus. Ideal candidates will have over 5 years of consulting experience in software implementation and strong communication skills.

Qualifications

• 5+ years’ relevant consulting or industry experience in software implementation.
• Ability to motivate and focus resources with or without direct reporting.
• Excellent listening skills to understand customer requirements.

Responsibilities

• Perform analysis and diagnosis of services requirements.
• Ensure accuracy of scoped recommendations provided by Engagement Managers.
• Create a culture of customer obsession and accountability.

Skills

Consulting or industry experience in software implementation

Ability to identify and resolve issues

Strong oral and written communication skills

Knowledge of software development life cycles

Passion for social media technology

Job description

Sprinklr is looking for a highly experienced and well-trained management professional who will work cross-functionally with Sales, Solutions Consulting, Success & other Services organisations to coordinate a team of Engagement Managers across EMEA to successfully deliver Professional Services Bookings for the region. Ensuring the team have the training, tools and support to successfully support our sales organisation with services proposals to support the growth of the company and retention of our customers. The Director, Engagement Management is accountable for accurate scoping and attachment of services to software deals, measured by attach rate, discount rate, in-hours project delivery and, ultimately, customer satisfaction and retention.**What Are Your Responsibilities** Perform accurate analysis and effective diagnosis of services requirements, to ensure accuracy of scoped recommendations provided by Engagement Managers**Who You Are & What Makes You Qualified** 5+ years’ relevant consulting or industry experience in software implementation, digital, contact center, user experience or SaaSAbility to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations, and run team meetingsAbility to motivate and focus resources with or without a direct reporting relationship Strong oral and written communication skills, including presentation skills Ability to solve problems with keen instincts and organizational experience Strong knowledge of software development life cycles, web technologies, web development processes Demonstrate experience and a passion for the social media technology universe *Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.*Excellent listening skills to fully understand the customer requirements and pain points * Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.* Create a culture of customer obsession, with trust, teamwork, and accountability.