Senior Delivery Manager

London North Eastern Railway; York and North Yorkshire; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading train operating company in the UK is seeking a Senior Delivery Manager to oversee data and insight projects. This role requires proven experience in delivering impactful analytics, strong project management skills, and the ability to engage with senior stakeholders. The successful candidate will drive project timelines, risks, and stakeholder communications to ensure successful product launches. Benefits include free travel, discounts, and a supportive working culture.

Benefits

Free travel on LNER

75% off other companies' tickets

Generous pension scheme

Annual cycle to work schemes

Health & wellbeing schemes

Qualifications

• Proven experience delivering high-impact data, research, or analytics projects.
• Strong project management skills, including Agile and Prince2.
• Exceptional ability in stakeholder engagement with senior leadership.

Responsibilities

• Lead the end-to-end delivery of new data and insight products.
• Translate strategic needs into clear project briefs and delivery plans.
• Manage project timelines, risks, budgets, and stakeholder communications.

Skills

Data project delivery

Project management

Stakeholder engagement

Communication

Data visualization

Tools

Power BI

Tableau

Job description

Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Are you on board?

At LNER, data, research, and insight delivery is central to shaping our strategy, driving innovation, and improving customer and operational outcomes.

The Senior Deliver Manager is accountable for delivering new and strategically significant insight projects and data products, from initial scoping, through to launch and adoption — ensuring they provide clear, actionable value.

The post holder will manage stakeholders and project teams, operating as a leader within Data Services to deliver complex, cross-functional projects. They will coordinate input from stakeholders, data engineers, analysts, researchers and external suppliers, managing risks and dependencies to ensure each project is delivered to time, budget, and quality expectations.

This is a role for a delivery-focused leader, adept at influencing stakeholders, managing priorities, and ensuring that new insight capabilities are embedded successfully in the organisation.

Within this role you'll also be involved in;

• Leading the end-to-end delivery of new data, research, and insight products, ensuring outputs are actionable, timely, and aligned to business priorities.
• Translating strategic and operational needs into clear project briefs, scopes, and delivery plans.
• Coordinating input from cross-functional colleagues, ensuring alignment and accountability without direct line authority.
• Managing project timelines, risks, budgets, and stakeholder communications throughout the delivery lifecycle.
• Overseeing the design and development of new dashboards, analytical models, and research outputs that address specific business challenges.
• Commissioning and managing external research projects, ensuring methodological robustness and actionable outputs.
• Presenting findings and product launches to senior stakeholders, ensuring adoption and integration into decision-making.
• Promoting best practice in project delivery, agile working, and insight product design.
• Acting as a senior advocate for innovation in data and research, scanning for new tools, techniques, and market trends to enhance future delivery.
• Providing cover for the Lead Business Analytics Manager to manage escalations and facilitate bi-weekly workload planning meetings aligned to both project and BAU priorities.

What you'llneed:

Essentials

• Proven experience delivering high-impact data, research, or analytics projects.
• Strong project management skills (e.g., Agile, Prince2), including scoping, planning, and delivery tracking.
• Experience in engaging and influencing cross-functional teams outside of direct management responsibility.
• Strong stakeholder engagement skills, including experience working with senior leadership.
• Exceptional project delivery capability, with a track record of launching new data and insight products successfully.
• Skilled in managing suppliers and external delivery partners.
• Expertise in research and analytics delivery, from scoping to actionable recommendations.
• Strong communication skills, able to distil complex outputs into clear business recommendations.
• Experience with data visualisation and reporting tools such as Power BI or Tableau.

Desirables

• Experience within the transport, travel, or leisure industries.
• Demonstrable ability to work with both qualitative and quantitative research outputs.
• Familiarity with AWS data and analytics tools.
• Knowledge of customer insight frameworks and performance measurement methodologies.
• Understanding of rapid prototyping and iterative product delivery approaches.

What you'll get:

• Free travel on LNER + 75% off other companies' tickets (for you & dependents)
• Discounted international train tickets (after one year's service)
• 50% discount on LNER tickets for friends & family
• Generous pension scheme
• Annual cycle to work schemes
• Discount, savings and cashback scheme from top retailers
• Health & wellbeing schemes and discounts
• Host of training opportunities to help further your career
• Rewards & awards to recognise when you shine

What we believe:

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people

We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing

To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

Disclosure and Barring Service(DBS) Check

If you are successful in your application and are new to the business, we will undertake a basic DBS check as part of our pre-employment checks. This only happens once we have conditionally offered you the job. Here we check for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there is evidence of an unspent conviction or conditional caution, the details of these are reviewed internally by a cross functional panel on a case by case basis before a final offer of employment is issued. This however may result in any offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.

Medical screening

We're a safety conscious business so for all roles you'll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you'll also need to have a safety critical medical. Our friendly, in-house Health and Wellbeing team will book a time and place to suit you. The sooner, the better, so please be flexible with your availability.Once your medical gets the thumbs up, we'll finalise any last details and look forward to you joining our team.