Senior Debt Advisor: Arian Project

Shelter Cymru; Wales; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading housing charity in Wales is looking for a Senior Debt Adviser to join its Housing Services team. This role involves supporting frontline staff with debt advice and delivering casework for complex issues. You will play a crucial role in helping clients secure welfare benefits and ensure housing stability. The position offers a hybrid work model, considerable annual leave, and support programs for employee well-being, contributing to a mission-driven workforce dedicated to fighting for housing security.

Benefits

29 days annual leave plus public holidays

Paid Carers and Compassionate leave

Employee Assistance Programme

Contributory pension scheme

Enhanced maternity and paternity pay

Qualifications

• Support frontline housing staff with expert guidance on debt-related issues.
• Deliver direct casework for more complex cases.
• Contribute to providing welfare benefits and debt advice.

Job description

Location: Flexible - Employees are provided with an office base but this role can based at any of our offices across Wales

Please read the application guidance before submitting your application form. We are unable to accept CVs as part of the recruitment process and CVs submitted will not be considered.

Job Introduction:

An exciting opportunity has arisen within our Housing Services team for a Senior Debt Adviser to support Shelter Cymru’s Arian Project. This project aims to provide clients with vital welfare benefits and debt advice when financial worries threaten their housing security.

The role will support our frontline housing staff by offering expert guidance, building their confidence in dealing with debt-related issues, and delivering direct casework for more complex cases—helping us offer a more comprehensive and effective service to those in need.

Time off

• 29 days annual leave plus 2 Shelter Cymru days and public holidays(pro-rata for part-time staff and those joining part-way through the year).
• Paid Carers and Compassionate leave
• 35 hour working week for full time equivalent employees.
• Hybrid working - We are developing a flexible and hybrid working approach for all staff, with a minimum of 1 day per week working in the office and have offices across Wales (Cardiff, Swansea, Rhyl, Felinheli and Wrexham) and employees are provided with an office base.
• Workplace counselling- frontline workers have access to bi-monthly peer support and reflective practice groups, facilitated by a counsellor. Frontline Workers can also access 121 counselling sessions.
• Employee Assistance Programme to help staff to deal with personal problems that might impact on work performance, health and wellbeing. The programme offers a wide range of support, including online resources, counselling, legal & financial support and referral services.
• Shelter Cymru operates a contributory pension scheme – employer contribution 4% and 5% employee contribution.
• Non-contributory group life assurance scheme (up to two times annual salary)
• Enhanced maternity, paternity, shared parental and adoption pay

We are delighted that you are considering joining the team at Shelter Cymru.

We understand the devastating impact that the housing emergency causes and every day we work alongside people to deal with the damaging effect it has on their lives.

We currently employ a paid workforce of over 100 people across Wales and an increasing number of volunteers. With the types of services and support we offer and our campaigning and lobbying agenda, our job roles present challenging and rewarding careers and volunteering opportunities.

You will find people throughout Shelter Cymru believe passionately in what they do, have an appreciation of our beliefs and values, and a desire to make a difference. We believe that home is everything, and we never give up.

People feel that working for Shelter Cymru is more than just a job, they are part of a close knit team that provides help to those that need it, and is constantly striving to effect change.

So come and join the fight for home and become part of the Shelter Cymru team!

Shelter Cymru offers a high level of support, a welcoming work environment and an excellent package of benefits – for further details of the key benefits available please visit the recruitment page of our website

Shelter Cymru recruits based on merit and wants a workforce that reflects the diversity of individuals in housing need. We particularly welcome applications from Black, Asian and Minority Ethnic people who are currently under-represented within our workforce.