Senior Customer Success Manager | FinTech Growth Partner

BlackLine; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading fintech company in Greater London is seeking a Senior Customer Success Manager to build strong relationships with strategic customers. You will guide them in leveraging our solutions to achieve their business goals, ensuring their satisfaction and loyalty. The ideal candidate will have a background in customer success, excellent communication skills, and a proactive mindset to drive customer engagement. Join our innovative team at a company that values diverse perspectives and professional growth.

Benefits

Professional development seminars

Inclusive affinity groups

Innovative work environment

Qualifications

• Proven background in a customer-facing role.
• Genuine passion for understanding customer needs.
• Strong interpersonal skills to connect with organizational levels.
• Ability to explain software to both technical and non-technical audiences.
• Experience in fintech is advantageous.

Responsibilities

• Build lasting relationships with strategic customers.
• Guide customers to realize their investment's full potential.
• Ensure customers are delighted and become advocates for the brand.
• Help customers maximize their use of products with best practices.
• Identify opportunities for customer value expansion.

Skills

Customer Success expertise

Excellent communication

Problem-solving skills

CRM software proficiency

Data-driven analysis

Collaboration

Tools

Salesforce

Gainsight

Job description

A leading fintech company in Greater London is seeking a Senior Customer Success Manager to build strong relationships with strategic customers. You will guide them in leveraging our solutions to achieve their business goals, ensuring their satisfaction and loyalty. The ideal candidate will have a background in customer success, excellent communication skills, and a proactive mindset to drive customer engagement. Join our innovative team at a company that values diverse perspectives and professional growth.