Senior Customer Success Manager Financial Services Remote

ServiceNow; Staines-upon-Thames; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

A leading software company in Staines-upon-Thames is looking for a Senior Customer Success Manager in Financial Services. This role will focus on driving business outcomes, managing customer relationships, and ensuring successful product adoption. Candidates should have over 8 years of experience in a consultative environment, strong knowledge of SaaS platforms like ServiceNow, and proven success in enhancing customer satisfaction and retention.

Benefits

Flexible work arrangements

Access to innovative technology

Career development opportunities

Qualifications

• 8+ years of experience in a technology-driven, consultative environment.
• Proven track record in customer success and driving business outcomes.
• Strong knowledge of the SaaS and financial sectors.

Responsibilities

• Own a portfolio of customers and guide them post-sale.
• Build trusted relationships with customer stakeholders.
• Drive adoption of ServiceNow products for customer satisfaction.

Skills

AI integration

Customer success expertise

Relationship building

Analytical skills

Excellent communication

Tools

ServiceNow

SaaS platforms

Job description

A leading software company in Staines-upon-Thames is looking for a Senior Customer Success Manager in Financial Services. This role will focus on driving business outcomes, managing customer relationships, and ensuring successful product adoption. Candidates should have over 8 years of experience in a consultative environment, strong knowledge of SaaS platforms like ServiceNow, and proven success in enhancing customer satisfaction and retention.