Senior Customer Success Exec - Energy/Media/Telco (Remote)

ServiceNow; Remote; GBP 100,000 - 130,000; Full time

Job summary

A leading cloud-based platform provider seeks a Principal Customer Success Executive to drive post-sales success and transform customer relationships. The ideal candidate will have over 15 years of experience in enterprise-level SaaS transformations and possess strong leadership capabilities. You will foster collaboration with C-level executives and guide innovative solutions while ensuring top-tier value realization. This role offers flexible or remote work options and is ideal for a strategic advisor looking to impact customer success significantly.

Qualifications

• 15+ years in management consulting or solution consulting.
• Proven ability to engage with many senior executives.
• Deep expertise in technology-enabled business transformations.

Responsibilities

• Own the customer's post-sales transformation.
• Partner with Account Executives to deliver long-term value.
• Identify risks and work with customers to mitigate them.

Skills

AI Integration & Thought Leadership

Enterprise SaaS Transformation & Strategic Advisory

C-Level Presence & Relationship Management

Leadership Expertise

Strategic Account Management

Business Acumen & Problem-Solving

Cross-Functional Leadership

Adaptability & Change Management

Operational & Execution Excellence

Collaboration & Communication

Customer-Centric Mindset

Job description

A leading cloud-based platform provider seeks a Principal Customer Success Executive to drive post-sales success and transform customer relationships. The ideal candidate will have over 15 years of experience in enterprise-level SaaS transformations and possess strong leadership capabilities. You will foster collaboration with C-level executives and guide innovative solutions while ensuring top-tier value realization. This role offers flexible or remote work options and is ideal for a strategic advisor looking to impact customer success significantly.