Senior Customer Service Assistant

Greatersport; Rochdale; On-site; GBP 25,000 - 29,000; Full time

Job summary

A community charity in Rochdale seeks a Senior Customer Service Assistant to deliver exceptional service and manage the Customer Service Assistants. The candidate must have qualifications in Maths and English along with supervisory experience in a customer-focused environment. Responsibilities include customer care, cash management, and service promotion. Ideal for individuals passionate about community service, sports, and customer relations. The offering includes a competitive salary of £25,040 - £28,252 p.a.

Qualifications

• Qualified to GCSE Grade C/4 or above in Maths and English or equivalent.
• Experience working in a customer-facing, target-driven environment.
• Ability to develop positive relationships with stakeholders.

Responsibilities

• Provide a professional and efficient service to customers.
• Line manage Customer Service Assistants.
• Assist in promotion of services and ensure accurate information.

Skills

Supervisory or Team Leader experience

Customer service focus

Excellent communication skills

Ability to set targets

Flexibility in task coordination

Education

GCSE Grade C/4 or above in Maths and English

Tools

Computerised leisure booking systems

Job description

When you join Your Trust as a Senior Customer Service Assistant you will be part of a charity based across the Rochdale Borough that aims to support every member of our diverse community to live their best life; inspiring them to be healthier, happier and creative people.

What’s in it for me?

As a Senior Customer Service Assistant we can offer you:

• Salary: Band 3, £25,040 - £28,252 p.a. (pro-rata for part time hours)
• Hours: 37 hours per week

What will my role be as a Senior Customer Service Assistant?

Your role will be to provide a professional, efficient and high quality service to customers of Your Trust. This includes line managing the Customer Service Assistants, being a proactive member of the Centre Management Team, providing a high standard of customer care, managing cash collection and reconciliation, assisting in promotion of the services and ensuring up-to-date and accurate information is available for customers.

What do I need to have?

• Qualified to GCSE Grade C/4 or above in Maths and English or equivalent
• Supervisory or Team Leader experience in a reception or customer focussed environment
• Experience of working in a customer facing, target driven environment with a proven record of achieving results
• Ability to develop positive relationships with stakeholders, partners and members of the public including effective management of compliments and complaints
• Knowledge of computerised leisure booking and management systems
• Flexibility and willingness to co-ordinate tasks to meet operational requirements
• Ability to set targets, motivate and inspire staff to achieve targets
• Excellent communication; both oral and written and excellent interpersonal skills

As an organisation we encourage an environment which is inclusive to all therefore we welcome applications from people from all backgrounds and with all different kinds of life experiences. If you have any interest in/or experience in any of the following: Sports Coach, Community Work, Health & Fitness, Customer Service then we would love to hear from you.

If you have any queries please call 01706 924237.

All applications must be made using the Your Trust Online Application Form as we do not accept CVs.

All positions are subject to a DBS Check appropriate to the role.