Senior Customer Care Engineer – Warranty & Aftercare

Willerby Ltd; Hull Bridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned UK manufacturer seeks a Customer Care Engineer in Hull. The role includes delivering exceptional aftercare service, managing customer warranty issues, and ensuring quality standards. Candidates should possess joinery/woodwork qualifications and demonstrate excellent interpersonal skills and logistical knowledge. A clean driving license is required. This position offers a dynamic work environment focused on customer satisfaction and quality in manufacturing.

Qualifications

• Experience in a similar manufacturing process required.
• Clean driving license is essential.
• High level of logistical knowledge within the UK and Europe.

Responsibilities

• Manage customer warranty issues and complete all service work.
• Liaise with clients, customers, and dealers professionally.
• Support the wider Customer Service team with product knowledge.

Skills

Excellent interpersonal skills

Ability to self-manage

Proactive attitude

Excellent eye for detail

Good project management

Education

Qualification in joinery/woodwork

Job description

A renowned UK manufacturer seeks a Customer Care Engineer in Hull. The role includes delivering exceptional aftercare service, managing customer warranty issues, and ensuring quality standards. Candidates should possess joinery/woodwork qualifications and demonstrate excellent interpersonal skills and logistical knowledge. A clean driving license is required. This position offers a dynamic work environment focused on customer satisfaction and quality in manufacturing.