Senior CSM — Growth & Impact in Food Tech

Foodsteps; Greater London; Hybrid; GBP 54,000 - 64,000; Full time

Job summary

A sustainability-focused technology firm based in Central London seeks an experienced Customer Success Manager. The ideal candidate will have over 5 years of B2B account management experience and strong communication skills. This role involves building long-term client relationships, owning commercial targets, and enhancing customer experiences. The position offers a competitive salary of £54,000–£64,000 per annum, a hybrid work model, and the chance to drive impact in the food sustainability sector.

Benefits

Generous holiday allowance

Employee benefits package

High growth opportunity

Qualifications

• 5+ years experience in B2B account management or customer success.
• Experience with renewal and expansion targets.
• Strong project management and organizational skills.

Responsibilities

• Build and maintain long-term client relationships.
• Own commercial targets within strategic accounts.
• Lead Quarterly Business Reviews with stakeholders.
• Conduct product demonstrations for customers.

Skills

B2B account management

Communication skills

Customer relationship management

Project management

Problem-solving

Data handling

Tools

HubSpot

Monday.com

Job description

A sustainability-focused technology firm based in Central London seeks an experienced Customer Success Manager. The ideal candidate will have over 5 years of B2B account management experience and strong communication skills. This role involves building long-term client relationships, owning commercial targets, and enhancing customer experiences. The position offers a competitive salary of £54,000–£64,000 per annum, a hybrid work model, and the chance to drive impact in the food sustainability sector.