Senior Client Onboarding & Operations Director

IPG Mediabrand; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading media and marketing solutions provider is seeking a Client Operations Director to oversee client onboarding and operational excellence. This pivotal role involves managing complex client transitions, providing project management support, and collaborating closely with various teams to enhance client satisfaction. Ideal candidates will possess strong stakeholder management skills and a background in operations. The position offers a range of benefits including flexi-leave, meal provisions, and health insurance.

Benefits

Flexi–leave with 25 days annual leave

Free breakfast and lunch

Early finish Fridays

Core hours with flexible start/finish times

Electric vehicle salary sacrifice scheme

Qualifications

• Solid experience in operations or project delivery in a fast-paced environment.
• Proven ability to lead complex client transitions.
• Excellent project management and communication skills.

Responsibilities

• Lead the end-to-end onboarding of new clients using established frameworks.
• Provide tactical project management support for in-flight clients.
• Partner with Growth teams to contribute operational expertise to client proposals.

Skills

Operations

Client onboarding

Project delivery

Stakeholder engagement

Job description

A leading media and marketing solutions provider is seeking a Client Operations Director to oversee client onboarding and operational excellence. This pivotal role involves managing complex client transitions, providing project management support, and collaborating closely with various teams to enhance client satisfaction. Ideal candidates will possess strong stakeholder management skills and a background in operations. The position offers a range of benefits including flexi-leave, meal provisions, and health insurance.