Senior Client Manager

Inviqa UK Ltd.; City of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading digital agency is seeking an experienced Senior Client Manager in London. The role involves managing key accounts, ensuring commercial success, and mentoring junior team members. Candidates should have over 5 years of experience in digital agencies and excellent communication skills. This position offers a flexible hybrid working model and numerous benefits including generous holiday and family-friendly policies.

Benefits

25 days holiday

Flexible working hours

Training and development

Death in Service benefit

Discounted gym membership

Qualifications

• 5+ years' experience in a digital agency.
• Strong experience in client success/services teams.
• Experience managing and mentoring junior team members.

Responsibilities

• Grow and manage existing key accounts.
• Collaborate with internal teams for successful engagements.
• Support New Business Sales efforts.

Skills

Excellent communication skills

Organizational skills

Client account management

Problem-solving attitude

Job description

Senior Client Manager

Location: London – Flexible hybrid

We are looking for an experienced Senior Client Manager to join our Client Services team at Inviqa. If you are passionate about digital and delivering awesome work, building great relationships with fantastic clients, while helping us achieve commercial success, then this is for you.

About the Role

We work with a range of household brands to deliver services across the Digital landscape through Business Strategy, Experience Design, Agile Tech Development, and Growth and Optimisation. Our clients include Arsenal, Jellycat, Starbucks, Talkmobile and Whitbread, to name but a few!

Key responsibilities include:

• Taking ownership of and growing existing key accounts.
• Ensuring commercial success across your accounts.
• Collaborating closely with internal teams to scope and deliver successful engagements.
• Supporting New Business Sales efforts (engaging with prospects, writing proposals, joining pitches).
• Managing a portfolio of clients, reporting to a Client Partner, and providing support to junior team members.

Ideal Candidate

• Five+ years’ experience working in a digital agency, with a passion to keep up to date with the latest digital product innovations.
• Excellent communication skills – verbal and written, and confident building strong relationships with stakeholders.
• Strong organisational skills, attention to detail, and a positive, problem‑solving attitude.
• Experience managing and mentoring junior team members.
• Demonstrable experience in growing and retaining client accounts.
• Good commercial acumen and willingness to lead by example.

Requirements

• 5+ years of experience working in Client Success/Services teams.
• Experience managing and mentoring junior team members.
• Authentic passion for and understanding of digital.
• Worked in Digital Agencies and adept at delivering end-to-end engagements.
• Ability to understand business challenges and find the best solution.

Why Inviqa?

A full-service digital agency that designs and builds exceptional digital experiences, blending strategy, insight, design, and engineering.

What We Offer

• 25 days holiday, 3 days off between Christmas and New Year, your birthday off; and 2 mental health days off per year.
• Flexible working hours and patterns from day one.
• Large degree of autonomy and support to develop your skills through learning budgets and conferences.
• Training and development from Havas University and Havas campus.
• Family‑friendly benefits – enhanced maternity leave, paternity leave, and paid leave to care for others.
• Death in Service benefit (4x salary), discounted gym membership, cycle‑to‑work scheme, pension scheme.
• Access to collaboration spaces at Kings Cross with a subsidised café and wellbeing services.

Eligibility

You must be eligible to work in the U.K.