Senior CCaaS & AI Sales Engineer – UK

Avaya Corporation; England; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A tech-focused enterprise solutions company seeks a Sales Engineer III to drive the adoption of its CCaaS portfolio in the UK. Ideal candidates have over 8 years of experience in technical pre-sales and a deep understanding of cloud contact centers, AI integration, and solution architecture. The role involves leading technical design, creating compelling demonstrations, and serving as a trusted advisor to clients. Competitive compensation, travel opportunities, and a supportive work environment are offered.

Qualifications

• Minimum of 8 years in a technical pre-sales or solution consulting role.
• At least 5 years focused on CCaaS/SaaS/Cloud contact centers.
• Experience with microservices and global multi-region deployments.

Responsibilities

• Lead technical discovery and design of large-scale CCaaS solutions.
• Create high-impact product demos and Proof of Concepts.
• Act as a trusted technical advisor to sales teams and customers.

Skills

Technical pre-sales experience

CCaaS/SaaS knowledge

Solution architecture

AI integration

Omnichannel experience

API and integration

Communication skills

Education

Bachelor's degree in Computer Science or Electrical Engineering

Tools

RESTful APIs

Orchestration tools

Job description

A tech-focused enterprise solutions company seeks a Sales Engineer III to drive the adoption of its CCaaS portfolio in the UK. Ideal candidates have over 8 years of experience in technical pre-sales and a deep understanding of cloud contact centers, AI integration, and solution architecture. The role involves leading technical design, creating compelling demonstrations, and serving as a trusted advisor to clients. Competitive compensation, travel opportunities, and a supportive work environment are offered.