Senior Card Digital Services Advisor (Tech Help Desk)

Bank of America; Chester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading financial institution in Chester is looking for a Senior Service Specialist to provide technical support for card-based systems. The ideal candidate will have strong communication skills and client-facing experience, handling queries and building client relationships. This position offers numerous benefits, including private healthcare, a competitive pension plan, and opportunities for community involvement. Join us in fostering responsible growth and a diverse workplace.

Benefits

Private healthcare

Competitive pension plan

20 days of backup childcare

Flexible benefits options

Access to mental health services

Employee Assistance Program

Charity matching program

Access to cultural membership programs

Volunteer opportunities

Qualifications

• Strong problem-solving skills to troubleshoot technical queries.
• Ability to manage relationships with global clients.
• Experience with service desk processes is preferred.

Responsibilities

• Provide technical support via telephone and email.
• Resolve client queries with internal and third-party teams.
• Assist clients with MI reports and reconcile financial data.
• Ensure adherence to bank policies and procedures.

Skills

Commercial card experience

Client facing experience

Excellent verbal communication

Excellent written communication

Experience in a Technical Helpdesk

Job description

A leading financial institution in Chester is looking for a Senior Service Specialist to provide technical support for card-based systems. The ideal candidate will have strong communication skills and client-facing experience, handling queries and building client relationships. This position offers numerous benefits, including private healthcare, a competitive pension plan, and opportunities for community involvement. Join us in fostering responsible growth and a diverse workplace.