Senior Capacity & Workforce Planning Lead (Remote)

Capita plc.; Remote; GBP 48,000; Full time

Job summary

A consulting services company is recruiting a Senior Capacity Planner to lead medium- to long-term capacity modeling from a home-based position. This role is critical for shaping operational strategy through scenario analysis and workforce forecasting. The successful candidate will possess strong capacity planning experience, excellent communication skills and a background in data management. This position offers competitive compensation, generous holiday leave, and a variety of employee benefits, including a company pension scheme.

Benefits

Competitive salary up to £48,000

25 days’ holiday (rising to 27)

Paid volunteer days

Company pension and life assurance

Employee Network Groups for diversity

Career development opportunities

Qualifications

• Demonstrated experience in capacity planning in a BPO setting.
• Significant experience in data management and forecasting.
• Excellent communication skills for technical and non-technical audiences.

Responsibilities

• Lead the development of capacity models for operational planning.
• Design scenario modelling to assess business impacts.
• Collaborate with teams for alignment on modelling assumptions.

Skills

Capacity planning

Data management

Operational forecasting

Analytical thinking

Communication skills

Education

Experience in Business Process Outsourcing (BPO)

Tools

Microsoft Excel

Job description

A consulting services company is recruiting a Senior Capacity Planner to lead medium- to long-term capacity modeling from a home-based position. This role is critical for shaping operational strategy through scenario analysis and workforce forecasting. The successful candidate will possess strong capacity planning experience, excellent communication skills and a background in data management. This position offers competitive compensation, generous holiday leave, and a variety of employee benefits, including a company pension scheme.