Senior Business Support Assistant - Specialist Children's Services

Nhsayrshireandarran; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent healthcare organization in Scotland is seeking a Senior Business Support Assistant for its Specialist Children's Services team. The role involves providing comprehensive administrative support, managing workloads under pressure, and contributing to the senior management team's achievements. Candidates must possess extensive administrative experience, strong IT skills, and the ability to engage effectively with others. This is a full-time, fixed-term position for 23 months based in Glasgow, with a focus on community and mental health services.

Qualifications

• Ability to support, encourage, and engage with others.
• Demonstrates understanding of NHSGGC SCS services.
• Ability to manage variable workload effectively under pressure.

Responsibilities

• Provide secretarial and administrative duties independently.
• Contribute to the achievement of the senior management team.
• Engage in handling complaints, HR, eESS, and SSTS.

Skills

Wide administrative experience

Corporate business support experience

Highly developed IT skills

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non‑clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this post is 37 hours per week, Monday – Friday within office hours 9am – 5pm. This is a fixed‑term post for 23 months.

We are recruiting for the role of Senior Business Support Assistant within the NHSGGC Specialist Children’s Services central management team.

Specialist Children’s Services (SCS) provides clinical services for children and young people who have severe, enduring and complex mental health, disability and neurodevelopmental profiles. SCS is hosted by East Dunbartonshire HSCP and is responsible for the provision of Specialist Paediatric Services (SCPT), Child and Adolescent Mental Health Services (CAMHS) and Specialist Hosted Services across Greater Glasgow and Clyde.

It is a requirement that the individual has wide administrative experience and is able to support, encourage and engage with others. The post‑holder will contribute significantly to the achievement of the senior management team through efficient provision of a variety of secretarial and administrative duties. The post‑holder works independently for much of the time and demonstrates a clear understanding of NHSGGC SCS services.

You must be flexible in approach and able to manage a variable workload effectively at times of pressure. Corporate business support experience is desirable as well as previous experience of complaints, HR, eESS and SSTS. There is a requirement to have highly developed IT skills.

Working knowledge of NHS organisation and governance procedures & policies is also desirable. Informal enquiries are welcome.

Informal contact: Vicki Kerr, Assistant Business Support Manager, 0141 277 7475 or email [e-mail]

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates.

As from 1st April 2026, the Agenda for Change full‑time working week will be reducing from 37 to 36 hours per week. Part‑time hours will be reduced pro‑rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.

NHSGGC‑NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

NHSGGC recognise the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and the tenure is listed as 'various', we encourage applications from individuals seeking flexible working arrangements and this will be included as a topic for discussion during the recruitment process.

Relevant HR policies on our HR connect site.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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