Senior Associate, Investor Services Operations

BNY Mellon Capital Markets, LLC; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global financial services firm in Manchester is seeking a Senior Associate for Investor Services Operations. The role involves oversight of client service standards, investigation of operational queries, and compliance with regulations. Ideal candidates should have experience in settlements and payments, with a focus on continuous improvement and the ability to adapt to new technologies. Competitive compensation and diverse benefits are offered, alongside a commitment to employee growth.

Benefits

Highly competitive compensation

Generous paid leaves

Access to wellbeing programs

Flexible global resources

Qualifications

• Experience in settlement and payments operations required.
• Hands-on experience in performing reconciliations is ideal.
• Must ensure accuracy and compliance in reconciliation tasks.
• Experience in financial services operations preferred.
• Eager to develop skills in AI or digital tools.

Responsibilities

• Conduct oversight of work processed in operational centers.
• Investigate and resolve operational queries and issues.
• Support operations manager with daily workflow management.
• Ensure compliance with regulatory requirements.
• Develop and maintain procedures for Transfer Agency.

Skills

Experience in settlement and payments operations

Knowledge of CASS regulations

Reconciliation experience ensuring accuracy and compliance

Experience in a financial services operational area

Willingness to develop personal skills in AI/Digital Tools

Job description

Senior Associate, Investor Services Operations

Manchester, United Kingdom

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

We’re seeking a future team member for the role of Senior Associate, Client Processing Oversight to join our UK Transfer Agency team.

Responsibilities

• Conduct oversight of work processed in our operational processing centers to ensure all client service standards are met/exceeded. This work may include transaction processing, records maintenance, payments, reconciliations and other processes for Transfer Agency.
• Investigate and resolve day‑to‑day operational queries, issues, and incidents and analyze data to monitor performance and drive continuous improvement, owning the review and maintenance of relevant procedures.
• Support the operations manager with daily workflow management, training, and development within the team, and participate in periodic reviews and audits with internal and external stakeholders.
• Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable.
• Develop and maintain procedures, guidelines, and checklists for Transfer Agency.

Qualifications

• Experience in settlement and payments operations.
• The ideal candidate will have knowledge of CASS regulations and hands‑on experience in performing reconciliations.
• Reconciliation experience ensuring accuracy and compliance.
• Experience in a financial services operational area and/or oversight preferred.
• Willingness to develop personal skills in AI/Digital Tools preferred.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.