Senior Associate, Client Processing Team Lead

BNY Mellon Capital Markets, LLC; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global financial services company in Manchester is seeking a Senior Associate, Client Processing Team Lead. This position involves supervising operations of a client processing support team and managing daily workflows. Candidates should have an associate degree or equivalent experience, with a preference for those with industry experience. Competitive compensation and comprehensive benefits are offered in a hybrid work environment.

Benefits

Competitive compensation

Generous paid leaves

Wellbeing programs

Qualifications

• Experience with technical elements and management is preferred.
• Experience in the securities or financial services industry is a plus.

Responsibilities

• Supervise and manage client processing support team operations.
• Manage daily transactional workflow within the team.
• Serve as the initial point of contact for escalated issues.
• Develop staff to maximize individual contributions.

Skills

Team management

Problem resolution

Client communication

Education

Associate degree or equivalent experience

Bachelor's degree preferred

Job description

Join to apply for the Senior Associate, Client Processing Team Lead role at BNY.

Job Description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what it’s all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Associate, Client Processing Team Lead to join our Payments Investigations team. This role is located in Manchester, UK and will be working in a hybrid capacity.

Responsibilities

• Supervise and manage the day‑to‑day operations of a small‑to‑medium‑sized client processing support team handling all aspects of client accounts, including solicitation, inquiries, and problem resolution.
• Manage the daily transactional workflow within the team and align team resources accordingly to complete daily tasks.
• Serve as the first‑line supervisor for task assignment and issue resolution, acting as the team’s initial point of contact for escalated issues.
• Guide, motivate, and develop staff to maximize individual contributions, professional growth, and effective teamwork.

Qualifications

• Associate degree in a related discipline or equivalent combination of education and experience is required; Bachelor’s degree preferred.
• Experience with technical elements and management preferred.
• Experience in the securities or financial services industry is a plus.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Recent Awards

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Under‑represented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Information Technology

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