Senior Administrator - Blandford Forum, Dorset

Colten Care Limited; Blandford Forum; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading care home group in Blandford Forum is seeking a Senior Administrator to manage the administration team and ensure excellent customer service. The role involves greeting and assisting visitors, handling inquiries, and carrying out financial and recruitment administration. The ideal candidate will have experience in administration, supervisory skills, and proficiency in Microsoft Office. This position offers training and career progression opportunities in a supportive environment.

Benefits

Excellent inductions and training

Real career progression opportunities

Annual pay review

Choice of meals and drinks on duty

Qualifications

• Experience in supervising a team.
• Proven track record in administration and/or reception.
• Ability to work in a busy, fast-paced environment.

Responsibilities

• Manage the administration function of the care home.
• Provide customer care to residents and families.
• Greeting and escorting visitors and handling inquiries.
• Conduct financial management tasks and manage recruitment administration.

Skills

Supervising a team

Customer service skills

Microsoft Office proficiency

Organisational skills

Numeracy and literacy

Job description

Overview

Salary: From £13.79 up to £15.29 per hour

Working Hours: 32 hours per week, working between the hours of 9.00 am to 5.00 pm, including alternate weekends (including paid breaks)

Location: Blandford Forum, Dorset

Site: Whitecliffe House

Closing Date: 05/02/2026

Senior Administrator

Based at Whitecliffe House, Blandford Forum, Dorset

From £13.79 up to £15.29 per hour

At Colten Care we are proud to offer career development opportunities, and a range of pay enhancements across our roles. Contact us to find out more

Introduction

We are looking for an organised and friendly individual to join our team to provide a ‘Colten’ warm welcome to all our visitors. Your interpersonal skills will be in regular use, and as a font of knowledge, you’ll be able to assist your wider team, as well as residents and relatives.

About the Job

The Senior Administrator has day-to-day responsibility for the line management of the administration team and for managing the administration function of the care home.

You’ll provide the highest possible level of customer care so that residents and families feel totally at home. You will carry out administration duties in a way that is friendly, efficient, professional and timely. There is plenty of variety as you will be greeting and escorting visitors, conducting viewings and handling telephone and email enquiries and correspondence. Along with general office duties, you will carry out financial management tasks, manage basic recruitment administration, maintain contact with other Colten Care departments and handle client admission and occupancy records. You’ll also provide support to the Home Manager, assisting them with various administrative tasks.

About You

It is essential that you have previous experience of supervising a team and a proven track record in administration and/or reception. Based on ‘front of house’, you’ll demonstrate professionalism and excellent customer service skills and share our goal of delivering excellence in person-centred care. You’ll be confident in literacy and numeracy with a good working knowledge of Microsoft Office and you’ll enjoy working in a busy, fast-paced environment, juggling multiple tasks. Your ability to be flexible, approachable, well organised and with the skill to prioritise is essential.

Essential requirement- Business insurance is essential due to travel during work hours

About Us

We’re an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do.

We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and seven are outstanding by the CQC, our national regulator.

If a career in elderly care is for you then you want to be part of the team at Colten Care.

Additional Benefits

• Excellent inductions, training and ‘on the job’ support
• Real career progression opportunities
• Annual pay review
• Choice of hot or cold meals and drinks on duty