Senior Account Manager

City Plumbing; Wales; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading plumbing and heating supplier is seeking a Senior Account Manager to join their successful team in the United Kingdom. This remote-based position requires establishing and maintaining client relationships while driving growth and solutions in specific geographical areas. Ideal candidates should possess strong interpersonal skills and an empathetic approach to understand customer needs. The role offers a range of benefits including bonuses, flexible working options, and mental health support.

Benefits

Bonus

Discounts at retailers

Life assurance

Flexible working options

Mental Health support

Qualifications

• Proven ability to build and maintain strong customer relationships.
• Track record in developing and implementing continuous improvement strategies.
• Experience managing contract mobilisations and client expectations.

Responsibilities

• Establish and nurture client relationships for positive business representation.
• Develop strategies for continuous improvement and compliance with contracts.
• Manage new contract mobilisations and act as the primary customer contact.

Skills

Interpersonal skills

Empathy

Customer understanding

Job description

Come and join us as a relationship savvy and adaptable Senior Account Manager and be part of a hugely successful and friendly team.

As a Senior Account Manager you will act as an extension to our customers, providing well thought out solutions and building relationships to build trust. The Senior Account Manager will be assigned a specific geographical area and accounts to grow and deliver solutions to.

Responsibilities

• Establish relationships with clients to ensure that you exceed their expectations and represent the business positively
• Develop and implement a strategy of continuous improvement in all areas relating to assigned contracts and ensure that we meet any contractual obligations
• Facilitate and manage any new contract mobilisations and act as the key contact for the Customer, attend review meetings as required, respond to all requests, and resolve all issues that should arise.
• Identify opportunities to secure further business opportunities and sales
• Be the “go to” person in the area, attend networking events and seminars to ensure visibility of the business and you

This is a remote-based role involving travel throughout a specific area, so a full driving license and ability to travel is a must!

You’ll live and breathe our Customer first ethos, with an agile and pro‑active approach. You’ll enjoy working collaboratively with the wider teams and you’ll be committed to acting with integrity and honesty in everything you do.

Qualities

• An empathetic approach
• Ability to truly understand your customers' business and requirements
• Strong interpersonal skills
• Real passion for what you do

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits

• Bonus
• Discounts, savings and cash back at numerous retailers
• Life assurance
• Extended family policy including maternity, paternity, additional annual leave and more
• Mental Health First Aiders and Employee Assistance Programme, we look out for each other
• Complete induction and a company that lets you grow and encourages development
• Financial education and loans
• Flexible working options
• A business striving to create an environment of inclusion so everyone can be their true self
• And more!

We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.