Senior Account Handler

IDEX Consulting; Swindon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A specialist insurance brokerage in Swindon is seeking an experienced Senior Account Handler to manage high-value clients. The ideal candidate will have a strong background in commercial insurance and agricultural risks, with experience in complex accounts. This role prioritizes collaboration and client relationship management in a friendly and supportive environment. Join a company committed to inclusion and positive workplace culture.

Qualifications

• Solid background in commercial insurance is required.
• Experience managing complex, high-premium accounts.
• Access to transport and a full driving licence are essential.

Responsibilities

• Manage and service a portfolio of high-value farm and estate clients.
• Analyse policies for improved coverage and value.
• Build and maintain strong relationships with clients.

Skills

Commercial insurance knowledge

Understanding of agricultural risks

Client relationship management

Collaboration and teamwork

Education

Cert CII qualification

Tools

Acturis

Job description

A close-knit, specialist insurance team, recently welcomed into a larger broking group, is looking for an experienced Senior Account Handler to join their growing business. Known for their family-like atmosphere, this team places great emphasis on collaboration, team morale, and mutual support. It's not your typical corporate office, the environment is relaxed, personable, and even dog-friendly, with a long‑standing team and a leadership group that genuinely cares about its people.

This role offers an exciting opportunity to manage and service a portfolio of high‑value farm and estate clients, with premiums typically ranging from £50,000 to £300,000. The successful candidate will handle a diverse mix of risks including agriculture, commercial property, management liability, events, and high‑net‑worth. They will analyse policies to identify opportunities for improved coverage and value, while building and maintaining strong relationships with clients, primarily from the office, with occasional in‑person meetings. Collaboration is at the heart of this role, and the Senior Account Handler will work closely with other account handlers, underwriters, and colleagues to deliver an exceptional level of service.

The ideal candidate will have a solid background in commercial insurance, with a strong understanding of agricultural risks and experience managing complex, high‑premium accounts. A Cert CII qualification is preferred, though full financial and training support will be provided for those looking to achieve it. Experience using Acturis would be an advantage. Due to the office's rural location, a full driving licence and access to transport are essential.

This is a fantastic opportunity to join a well‑respected, people‑first brokerage where you can build lasting relationships, develop your expertise, and enjoy being part of a genuinely supportive team.

Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion‑first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.