Senior 3rd-Line IT Engineer — Incident & Cloud Solutions

Cdw; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT solutions provider in the United Kingdom is looking for a third-line Technical Engineer to deliver advanced technical support to clients facing complex issues. The role includes managing incidents, collaborating across teams, and maintaining expertise in Azure and AWS environments. The ideal candidate should have 3-5 years of experience in SLA-driven support roles and a solid understanding of ITIL best practices. This position offers opportunities to work on innovative projects and develop technical solutions.

Qualifications

• 3-5 years of experience in a similar SLA-driven support role.
• Proven experience delivering projects and complex changes.
• Proven capability in various technologies.

Responsibilities

• Respond to incidents logged in the Incident Management system.
• Provide technical solutions to end users.
• Investigate and diagnose complex technical issues.
• Maintain technical accreditations.

Skills

Incident Management

Technical problem-solving

Collaboration

ITIL best practices

Project delivery

Education

Security Clearance (SC)

Experience in a similar SLA-driven support role

Tools

Microsoft 365

Azure

AWS

Job description

A leading IT solutions provider in the United Kingdom is looking for a third-line Technical Engineer to deliver advanced technical support to clients facing complex issues. The role includes managing incidents, collaborating across teams, and maintaining expertise in Azure and AWS environments. The ideal candidate should have 3-5 years of experience in SLA-driven support roles and a solid understanding of ITIL best practices. This position offers opportunities to work on innovative projects and develop technical solutions.