Seller Experience & Operations Specialist | Hybrid | Equity

Sequel; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading e-commerce firm is seeking a Seller Experience Specialist to resolve complex seller issues and serve as a liaison between sellers and internal teams. Located in Greater London with a hybrid work model, the role offers an annual salary between £30K and £45K. Candidates should have customer support experience, strong problem-solving skills, and be comfortable using tools such as Zendesk and Intercom. The position is ideal for individuals with a keen understanding of the marketplace dynamics and effective communication skills.

Benefits

29 days off plus UK bank holidays

Your birthday off

Share options

3% pension contribution

MacBook and tech budget

Gym membership

Free Deliveroo if working late

Qualifications

• 1+ years in a support, operations, or similar customer-facing role.
• Experience in a marketplace or tech startup is a plus.
• Comfortable with tools like Zendesk or Intercom.

Responsibilities

• Resolve complex seller problems independently.
• Act as a liaison between sellers and internal teams.
• Clarify complex situations in simple language.
• Proactively monitor high-impact issues and drive them to resolution.
• Contribute to process improvements.

Skills

Customer support experience

Problem-solving skills

Data analysis skills

Effective communication

Tools

Zendesk

Intercom

Amplitude

Metabase

Job description

A leading e-commerce firm is seeking a Seller Experience Specialist to resolve complex seller issues and serve as a liaison between sellers and internal teams. Located in Greater London with a hybrid work model, the role offers an annual salary between £30K and £45K. Candidates should have customer support experience, strong problem-solving skills, and be comfortable using tools such as Zendesk and Intercom. The position is ideal for individuals with a keen understanding of the marketplace dynamics and effective communication skills.