Segment Lead, Enterprise Customer Excellence – EMEA

ServiceNow; United Kingdom; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A global technology leader in the United Kingdom is looking for a Customer Excellence Segment Lead. This role involves driving customer satisfaction across multiple accounts, mentoring a team of Customer Success professionals, and collaborating with various internal teams. Successful candidates will have a proven track record in customer engagement, team leadership, and integrating AI into business processes. This position offers a flexible work environment and emphasizes equal opportunity for all applicants.

Benefits

Flexible work environment

Career development opportunities

Inclusive workplace policies

Qualifications

• 15+ years in business solutions delivery for enterprises.
• 10+ years in leadership positions.
• 5+ years in enterprise software experience.

Responsibilities

• Lead and mentor a high-performing team.
• Drive customer success initiatives and mitigate risks.
• Collaborate with various internal teams for seamless project execution.

Skills

Customer success management

Team leadership

AI integration

Analytical skills

Communication skills

Education

Technical degree

Relevant fields (Sales, Marketing, Services)

Tools

CRM systems

AI-powered tools

Job description

A global technology leader in the United Kingdom is looking for a Customer Excellence Segment Lead. This role involves driving customer satisfaction across multiple accounts, mentoring a team of Customer Success professionals, and collaborating with various internal teams. Successful candidates will have a proven track record in customer engagement, team leadership, and integrating AI into business processes. This position offers a flexible work environment and emphasizes equal opportunity for all applicants.