Security Systems Tech Support Advisor

Johnson Controls, Inc.; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A global leader in building performance is seeking a Customer Technical Advisor in Manchester. This entry-level position involves providing technical support for security systems, diagnosing issues, and delivering excellent customer service. Candidates should possess strong problem-solving skills and the ability to communicate technical details effectively. The role offers competitive salary, generous leave, and numerous growth opportunities.

Benefits

Competitive Salary

25 days annual leave

Pension plan

Life assurance

Employee assistance program

Career Development

Free Onsite Parking

Dress Down Fridays

Qualifications

• Interest in problem-solving.
• Excellent communication skills.
• Ability to convey technical information to a non-technical audience.

Responsibilities

• Diagnose and troubleshoot security alarm faults.
• Use a broad range of monitoring and programming software.
• Deliver excellent customer service to external residential and commercial customers.
• Assist field engineers to ensure remote connectivity to alarm systems.

Skills

Problem-solving

Excellent communication

Conveying technical information

Job description

A global leader in building performance is seeking a Customer Technical Advisor in Manchester. This entry-level position involves providing technical support for security systems, diagnosing issues, and delivering excellent customer service. Candidates should possess strong problem-solving skills and the ability to communicate technical details effectively. The role offers competitive salary, generous leave, and numerous growth opportunities.