Security Systems Support Technician — Growth & Benefits

Johnson Controls; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in smart building solutions is seeking a Technical Support Advisor in Manchester to provide quality support for security alarm systems. This role offers extensive training, excellent career growth opportunities, and a comprehensive benefits package, including a competitive salary and generous leave. The ideal candidate will have strong problem-solving and communication skills, with a passion for customer service.

Benefits

Competitive Salary

Generous Leave

Holiday Purchase Scheme

Pension plan

Life assurance

Employee assistance program

Referral scheme

Exclusive Discounts

Career Development

Free Onsite Parking

Dress Down Fridays

Qualifications

• An interest in problem-solving.
• Excellent communication skills.
• Ability to convey technical information to a non-technical audience.

Responsibilities

• Provide technical support to field engineers and customers.
• Diagnose and troubleshoot security alarm faults.
• Deliver excellent customer service to external residential and commercial customers.

Skills

Problem-solving

Communication skills

Technical information conveyance

Job description

A global leader in smart building solutions is seeking a Technical Support Advisor in Manchester to provide quality support for security alarm systems. This role offers extensive training, excellent career growth opportunities, and a comprehensive benefits package, including a competitive salary and generous leave. The ideal candidate will have strong problem-solving and communication skills, with a passion for customer service.