Security Officer 50hrs - Midsummer Place Operations · Midsummer Place

Savills Plc; Milton Keynes; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent property management firm is seeking a security officer based in Milton Keynes. The role involves ensuring exemplary customer service and security standards, conducting regular patrols, and responding to incidents. Candidates must possess a Front Line SIA licence and be flexible with shift patterns, including night shifts and weekends. Interested applicants should be able to communicate effectively and work independently under pressure. The position requires a smart appearance and a can-do attitude.

Qualifications

• Experience in a customer-focused environment is essential.
• Must have the ability to articulate clearly with management and staff.
• Willingness to work towards first aid qualification.

Responsibilities

• Ensure exemplary standards of security and customer service.
• Conduct regular patrols and ensure compliance with procedures.
• Respond to security issues and incidents in a timely manner.

Skills

Good verbal and written communication skills

Customer-focused personality

Ability to remain calm under pressure

Flexible/CAN-DO attitude

Education

Front Line SIA licence

First aid qualification

Tools

CCTV SIA licence

Job description

Purpose of the Role

The security officer is accountable to the security manager for the support and delivery of security within the site. You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always; a can‑do attitude is essential in this highly influential role.

Key Responsibilities

• To be part of a team in a roster pattern.
• To readily interact with all visitors/tenants within the buildings, delivering world‑class customer‑focused service.
• Carry out regular patrols of the centre as detailed in the security assignment instructions, being proactive and always following the company security strategy.
• Ensure compliance with all company procedures, centre processes and external bodies including enforcement agencies and audit bodies.
• Ensure a timely response to all security issues and events.
• Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest levels.
• Ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Continuously look for opportunities to assist visitors to the centre, proactively offering assistance wherever opportunities arise.
• Ensure that the centre is a safe and non‑threatening environment for all visitors/tenants.
• Ensure all incidents are managed in accordance with company and centre policies and procedures.
• Liaise with the security manager, proactively react to incidents and ensure colleagues are fully briefed and supported.
• Deal efficiently and effectively with emergencies including fire and bomb scares, ensuring the onsite team and client are always kept fully informed.
• Apply an intelligent understanding of human behaviour, monitoring and surveilling suspect individuals, logging and reporting incidents in line with company and centre policies.
• Maintain vigilance and highlight/manage unauthorised access by banned persons.
• Provide assistance to third‑party contractors/visitors, ensuring all company and centre procedures/policies are adhered to.
• Always maintain continuous monitoring of centre radio systems, adhering to correct radio procedures.
• Diligently manage and maintain centre records and reference materials, including health and safety records, incident forms and the daily occurrence book.

Skills, Knowledge and Experience

Person specification:

• Good verbal and written communication skills; able to articulate clearly and credibly with the centre management, senior managers and all staff.
• Good personality and ability to communicate with the public in a customer‑focused, engaging role.
• Capability to work unsupervised and take responsibility.
• Aptitude to remain calm under pressure.
• Smart appearance.
• Flexible/CAN‑DO attitude.
• Ability to attend work in line with shift pattern by own transport or public transport, with flexibility for shift start and finish times.

Qualifications and Experience

Essential

• Front Line SIA licence.
• Experience of working in a customer‑focused environment.
• First aid qualified or willing to work towards qualification.

Desirable

• CCTV SIA licence.
• Professional or further qualification in security.

Working Hours – 50 hours per week; working a mixture of 8 and 12 hour day/night shifts as part of a rota which will include weekends, starting January 2026.

Please see our Benefits Booklet for more information.