Security Officer

B&M Retail Limited; Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK retailer is currently seeking a Retail Security Officer to join their Trentvale team. This full-time role involves ensuring the safety of colleagues and customers while meeting loss prevention objectives. Responsibilities include monitoring CCTV, adhering to health and safety guidelines, and conducting investigations into stock loss. The ideal candidate will possess strong customer service skills, effective communication, and integrity. Benefits include store discounts and opportunities for progression within the company.

Benefits

Store discounts

Additional retail discounts through colleague portal

Qualifications

• Good customer service skills, able to challenge politely but firmly.
• Patience and ability to follow instructions while staying calm under pressure.
• Balanced sense of judgment, strong work ethics, honesty, and integrity.
• Effective and clear communication skills, both verbal and written.

Responsibilities

• Observe and report any incidents in store.
• Monitor CCTV footage per company policies.
• Adhere to and enforce Health & Safety guidelines.
• Conduct internal investigations into stock loss, fraud, and theft.

Skills

Customer service skills

Effective communication

Patience

Strong work ethics

Job description

We are currently recruiting for a Retail Security Officer to join our Trentvale team!

Our Retail Security Officers are full time, can be permanent or temporary positions and offer a great variety of shifts to work including in the daytime, evenings and at weekends.

As a Retail Security Officer, you will work alongside our store management team to meet loss prevention objectives and ensure the safety of our colleagues and customers. You will also:

• Observe and report any incidents in store
• Monitor CCTV footage, in line with company policy & procedures
• Adhere to and enforce Health & Safety guidelines
• Conduct internal investigations into stock loss, fraud and theft

The role of Retail Security Officer can be challenging at times but also rewarding and offers great progression within Profit Protection and our wider teams. Our ideal Retail Security Officer candidate will be vigilant, assertive and a helpful team player with a passion for security & delivering great service!

Qualifications

It is essential that applicants have the following:

• Good customer service skills, able to challenge politely but firmly, where applicable
• Patience and the ability to follow instructions whilst staying calm in pressured situations
• A balanced sense of judgement, strong work ethics, honesty and integrity
• Effective & clear communication skills, both verbal and written

At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more! For further information click https://careers.bmstores.co.uk/our-bm-benefits/

B&M Retail are one of the UK’s fastest growing retailers and with our ongoing expansion plans; there really hasn’t been a better time to join us!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.